Willis Kohl III

Experience

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  Del Frisco's

  Nov 2014 - Dec 2016

  Chef

  1. Open and close restaurant, prepare and plate dishes, check quality of dishes before they leave the kitchen2. Managing teams of 5-10 line cooks and front of the house employees, Actively practice team work andusing critical thinking skills as well as conflict resolution skills to resolve customer complaints, schedulingissues and employee conflicts3. Create and plate daily features, inventory, butchering, and prep work. All while also showing appreciation to employees by preparing daily morning and evening meals for employees4. Build good rapport with customers and team members to ensure everyone had a great experience Show less

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  Wells Fargo

  Jan 2017 - Sept 2019

  Loan Service Specialist 3

  1.My essential job duties are following up with car dealerships and DMVs in order to get the status ofvehicle titles2.Using a variety of computer systems including Microsoft word, outlook, excel, dealertrack, ITOP, CRS, aswell as actively practicing teamwork and communication skills, training new employees, and data entry3.Follow state laws in different states markets while applying appropriate organizational anddocumentation and filing techniques based on the market needs4. Actively practice building rapport with the customers, title clerks at dealerships and state DMVs as well as using analytical skills to analyze the situation at hand while applying critical thinking skills and conflictresolution skills to handle the situation appropriately Show less

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  Pinnacle Propane, LLC

  Sept 2019 - Sept 2020

  Licensing Specialist

  Following up with state authorities and commissions to check status of, renew, file for new licenses, and advise that all safety regulations has been met with propane license. Fill 501 forms anytime a cage has been moved, swapped, or added at a location.Handle all licenses, notice of non-compliance (NOD), file copies of every document in appropriate folders, and process payments and paperwork sent in from customers, set up new accounts, etc.Complete renewal paperwork, communicating and working with clients in order to get renewal paperwork completed and payments recorded as well as placing orders for deliveries, cage swaps,adds, removals, and out of gas orders. Actively practice great communication skills and customer service skills to make sure the customers are taken care of.Work with Microsoft excel/word/outlook, ARS, state commission websites, windows 10, etc. Show less

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  Triumph

  Apr 2021 - Aug 2023

  Underwriting Administrator

  1.Review and combine all documents for each opportunity. Making sure everything is accurate2.File UCC’s for each opportunity through the state/states needed and make sure monitoring events are set up to monitor expiration date3.Monitor and add tracking through Carrier411 portal4.Set up new accounts in system with all accurate information from Salesforce and contracts provided5.Process request for updates to accounts including address changes, bank account changes, phone number changes, etc.6.Efficiently use Salesforce, docusign, Carrier411, Adobe, Excel, Word, Slack, Teams, and more.7.Preforming Set reviews on account that were recently set up to assure accuracy and that account was set up correctly. Show less

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  RoadGuard Interlock

  Jan 2024 - now

  Product Support Specialist

  Provide product support for field service center personnel.Assist interlock clients in customer problem-solving in a calm and professional manner.Coordinate with the service department, reporting department as well as the engineering team to document and solve technical issues pertaining to interlock hardware, software and reporting.Build professional relationships within the office to ensure that you are able to provide excellent customer service and product support.Review state regulations within regulation review team for said to check for device functionality and compliance.Using a cohesive review process ensures that the device and related items are operating as needed per state to maintain compliance.Provide support for interlock installations into vehicles that have never been done before.Setup, maintain and support computer systems used.Test, and implement software release programs as well as small interfaces for technician ease of use.Document all product support calls within established processes and procedures.Test beta software and SmartTrac releases for operation in various conditions to ensure functionality.Review field logfiles for discrepancies to identify potential trends in error.Create field communications of software/hardware changes/updates and ensure they are properly distributed.Review and adjust data in SmartTrac to ensure accurate record of locations, technicians, pricing, and parameters being used in the field. Show less