Samet Alp

Experience

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  ARFESAN A.Ş.

  Jul 2019 - Aug 2019

  Production Engineering Intern

  • Gained experience in production and engineering processes• Observed the problems that occurred in the processes and examined the techniques applied in the solutions of the problems• Assisted senior engineers with their daily duties and studies• Had hands-on experience in tooling used in the production

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  METYX Composites - Telateks A.S.

  Oct 2019 - Dec 2019

  Production Engineering Intern

  • Took part in the production processes of materials• Produced wind turbine blade interior, using CNCs in the company• Prepared instructions for other machines used in these processes• Composed PPAP files cooperating with and consulting knowledge of other departments in the company• Recorded the data collected in the production section to digital media utilizing MS Excel

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  Novartis

  Mar 2020 - Apr 2020

  Maintenance Engineering Intern

  • Examined daily maintenance applications• Gained experience in the automation systems of the company, seeing its effects on the production processes• Prepared (interlock) test protocols, rejection criteria, working methods, etc. and integrated them into the preventive maintenance plans• Supported shutdowns and turnarounds in the facility• Optimized existing preventive maintenance strategies and set up new ones

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  Pimsa Otomotiv A.Ş.

  Feb 2021 - May 2022

  Design Specialist

  • Designed product, utilizing CATIA 3D design software• Undertook injection mold commissioning and followed up on prototype products• Involved in the development of production processes• Prepared quotation for customers, creating preliminary designs of the products and assessing the equipment needs• Provided technical support to the customers• Contributed to developing design systems to ensure all the product squad share same principles, patterns, and styles• Solved complex design problems in cooperation with engineering teams• Undertook calculations and assessed the usability of designs Show less

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  Temsa Motorlu Araçlar

  May 2022 - Oct 2023

  Spare Part Specialist

  • Build up and continuously develop the parts and accessory management mechanism in the company• Flexibly respond to supply chain problems, inventory problems, logistic problems, and other international after-sale parts/accessories related tasks• Handle the entire process related to the sale of spare parts• Utilize SAP program for all kinds of activities• Oversaw the daily operations of the parts department, including the ordering, stocking, and distribution of parts to dealers.• Developed and maintained relationships with local and international suppliers to ensure a steady supply of high-demand automotive parts.• Implemented a new digital inventory system that reduced stock discrepancies and streamlined parts ordering processes.• Managed returns and warranty claims, liaising with manufacturers and customers to ensure satisfaction and compliance with company policies.• Provided technical advice and guidance to dealers on parts compatibility and best options for their specific vehicles.• Managed and oversaw a diverse range of automotive spare parts for various makes and models, ensuring accurate inventory and efficient order processing. Show less

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  Ford Otosan

  Oct 2023 - Mar 2024

  Spare Parts Dealer Liaison Team Member

  • Acted as the primary point of contact between automotive dealerships and parts suppliers, ensuring clear communication, timely deliveries, and customer satisfaction.• Managed a portfolio of over 50 dealer accounts, addressing inquiries, resolving issues, and ensuring that all parts were supplied to meet the dealerships' needs and schedules.• Coordinated with the logistics team to ensure timely and accurate delivery of parts to dealerships, achieving on-time delivery rate.• Worked closely with suppliers to track part availability, negotiate pricing, and coordinate the timely replenishment of stock based on dealership demand forecasts.• Supported the implementation of new parts ordering systems, reducing order errors by and streamlining communication between dealers and suppliers.• Facilitated training sessions for dealership staff on new product lines and parts ordering procedures, improving the efficiency of their parts departments.• Prepared detailed reports on parts inventory, dealership satisfaction, and supplier performance, providing key insights to management for strategic decision-making. Show less

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  SWM Türkiye

  Mar 2024 - now

  Spare Parts and Warranty Specialist

  • Oversaw the daily operations of the parts department, including the ordering, stocking, and distribution of parts to dealers.• Managed and oversaw a diverse range of automotive spare parts for various makes and models, ensuring accurate inventory and efficient order processing.• Coordinated with suppliers and manufacturers to source high-quality parts and negotiate competitive pricing, improving cost efficiency.• Provided exceptional customer service by answering inquiries, recommending parts, and resolving issues in a timely manner, ensuring customer satisfaction rate.• Monitored stock levels, processed orders, and tracked delivery schedules to ensure timely availability of parts for customers and repair teams.• Collaborated with service departments and technicians to ensure that parts ordered met required specifications and quality standards.• Processed and managed warranty claims for a wide range of automotive parts and services, ensuring all claims complied with manufacturer and company policies.• Communicated directly with dealerships, repair shops, and customers to gather necessary documentation and details for warranty claims, achieving claim approval rate goals.• Coordinated with technical teams to review and verify the cause of defects and issues, ensuring accurate and fair warranty resolutions.• Monitored warranty claim statuses and followed up with customers and dealers to ensure timely processing and customer satisfaction.• Maintained accurate records of warranty claims, approvals, and denials, providing detailed reports to management for performance tracking and analysis. Show less