Rachel Higham

Experience

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  Coopers& Lybrand

  Sept 1997 - Aug 2001

  Graduate Trainee Accountant

  became PwC in 1998)I spent my training years auditing mainly Financial Services clients including majorbanks, corporate service providers and life assurance companies.

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  PwC

  Sept 2001 - Sept 2004

  This role was created for me in recognition of my increasing expertise in GraduateRecruitment. I carried out this role in tandem with supervising on a reduced auditportfolio.Main areas of responsibility- Graduate recruitment- Managing the Induction process for Graduate recruits- Delivery of training to Graduate recruits- Counselling/pastoral care of Graduate Recruits- Organising examination paths in conjunction with the resourcing managerDuring 2004 I completed the PwC in-house certificate (accredited by the BritishPsychological Society) to allow me to administer psychometric assessments, andintroduced a numerical test of reasoning as a standard selection tool for the Isle ofMan firm. Show less

  • Student Training Manager ­ PwC

    Sept 2002 - Sept 2004

  • Audit Senior - PwC

    Sept 2001 - Aug 2002
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  PwC

  Feb 2005 - Nov 2011

  On completion of my Chartered Institute of Personnel & Development qualification,and in response to business needs, my role has evolved into legislation/administrationand general HR mattersMain areas of responsibility/experience :-- Managing all recruitment - Graduate & Experienced Hires- Managing Global Mobility across the firm, inbound and outbound- Managing the Induction process for all new staff- Delivering some initial training to Graduate recruits (technical audit training is now delegated)- Counselling/pastoral care of Graduate Recruits- Organising examination paths in conjunction with the resourcing manager- Work permit legislation (Non-EU, EU, UK & local Isle of Man) - I am the Authorising Officer for PwC and was solely responsible for submitting the application to be a `Sponsoring Employer' under the PBS system- Redrafting our employment manual- Co-ordination of employee engagement and client satisfaction surveys including analysing results and presenting to management.- General HR topics such as Under performance ­ ultimately resulting in termination of contract Maternity and Paternity leave/benefits/entitlements and Family Bereavement/Breakdown Clashes of personalities, Dress code and other similar behavioural issues Poor time keeping and Excessive sickness absence Show less On return from maternity leave I gave up my audit portfolio to concentrate on abroader role as HR & Training Manager.Main areas of responsibility/experience:-- Managing all recruitment - Graduate & Experienced Hires- Managing the Induction process for all new staff- Delivering training to Graduate recruits- Counselling/pastoral care of Graduate Recruits- Organising examination paths in conjunction with the resourcing manager- Designing and implementing a `Soft Skills' training programme for the office- Delivery of several modules of that programme (Objective Setting, Effective Appraisals, Communication Skills and Time Management)- Managing the appraisal process for the whole officeIn 2007-08 I completed the Chartered Institute of Personnel & Developmentqualification of `Certificate in Personnel Practice' gaining an overall `Merit' gradeand `Distinction' in the Training module. Show less

  • HR Manager

    Jan 2007 - Nov 2011

  • HR & Training Manager ­ PwC

    Feb 2005 - Jan 2007
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  Ardel Holdings Limited

  Feb 2012 - Nov 2013

  Senior Client Accountant

  Following an international relocation, from the Isle of Man to Geneva I returned to my accountancy career. I joined Ardel Trust Company in Feb 2012 as Senior Client Accountant with responsibility for the Accounts Preparation department. This involved accounts preparation in all the usual formats; monthly billing process; organisation of work flow to meet deadlines. Support of the senior management team with ad hoc requests for loan calculations, NPV calculations and valuations. Liasing with Swiss and UK lawyers, tax professionals and accountants. Coaching and mentoring of staff. Show less

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  JTC Group

  Nov 2013 - Apr 2018

  6 months later I was promoted to the role of Associate Director - Accounting and Operations, which became a wide, interesting and varied role. I retained responsibility for the Accounts department, began signing off compliance procedures on New Business, continued as MLRO, supervising the Billing cycle, and Debtor management, review of cash collection. I liased with local auditors, regulators and Finance/HR departments in Jersey. Coaching and mentoring staff and authorising transactions for the staff, Assistant Managers and Managers in the Private Client department and continued on the Risk Committee. In addition, from January 2017 I took responsibility for a complex client portfolio focusing on structures for mainly Mexican UHNW individuals. Show less

  • Associate Director - Accounting and Operations

    Jan 2015 - Apr 2018

  • Senior Manager - Accounting & Operations

    Jul 2014 - Dec 2014

  • Senior Accountant

    Nov 2013 - Jun 2014
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  LJ Fiduciary

  May 2018 - now

  I joined LJ Fiduciary as an Associate Director in the Trust Administration department in May 2018. I am responsible for the day to day management of a complex portfolio of HNW Private Clients, in various jurisdictions. This involves incorporating and managing structures to respond to the needs of the individual clients along side the usual debtor management, client communication, billing processes and coaching/mentoring junior staff. I act as a Director on our corporate entities and am also the Deputy MLRO. Show less

  • Vice President, Private Client Services, Trust and Administration

    Jul 2023 - now

  • Associate Director - Trust & Administration

    May 2018 - Dec 2023
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  ZEDRA Group

  Aug 2024 - now

  Senior Relationship Manager