Eleri Howe

Experience

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  Market Reach Ltd

  May 2002 - Sept 2004

  Team Manager and Coach

  A large outbound orginisation based in the South West of England, promoting and selling a range of financial products for national organisations. My responsibilities as a Team Manager ranged from coaching and developing new coaching structures within the centre, development of overseas opportunities, team and shift management and helping improve overall performance to target for teams, shifts and the centre over all

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  Crossroads Fun and Friendship Centre

  Jan 2004 - Apr 2005

  Session Assistant

  Crossroads provides valuable support for adults in both overcoming and living with diverse mental health challenges. Supporting clients by helping people achieve and realise personal goals I was initially a volunteer before paid work within the art department and drop in centre

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  Haxby's of Plymouth lTD

  Sept 2004 - Mar 2005

  Business Manager

  One of the largest independently operated groups of car dealerships in the South West, supplying cars from major manufacturers in the industry. I operated as a Business Manager in the financing division, organising financial agreements in both a customer facing role, and negotiating B2B fleet orders, and held regular meetings with account managers from major financial corporations, to agree and remunerate site profits.

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  MindPearl AG

  May 2005 - Aug 2005

  Quality Assurance and Development Analyst/Team Leader

  A multi-national company, Mindpearl boasted contact centres in five countries. Providing seamless 24/7 in-bound service provision for Swiss International Airlines, ONGAME and other international Airline Carriers. Mindpearl AG encompassed independent inbound and outbound divisions.From the inception of the outbound division I was an active member of the development team. Commencing as a Team Leader and progressing quickly to head Coaching and Staff Development for the entire outbound centre.

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  BSkyB

  Feb 2006 - Jun 2011

  Sales Manager, Customer Experience Leader & Acting Customer Experience Manager

  Over 5 years of management experience with the countries leading media and digital television provider. To include management of teams within a test and learn environment, provision of in depth analysis on the success and development areas for marketing initiatives, the management of sales teams of up to 15 heads under the Customer Operations banner with a strong focus on Customer service and right first time, as well as delivering sales and revenue targets. Personal progression also created opportunites for management and responsibility for up to 80 staff as relief manager. Show less

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  Xe.com

  Aug 2011 - now

  • IT Integration Manager

    Feb 2025 - now

  • Project Manager

    Apr 2022 - Feb 2025

  • Partnership Manager - Global Partnership Team

    Jan 2020 - Apr 2022

  • Key Account Manager - Business Partner Solutions UK

    Feb 2019 - Jan 2020

  • Senior Partnership Manager - Strategic Partner Services UK

    Jan 2017 - Feb 2019

  • Affiliate Relationship Manager - Strategic Partner Services UK

    May 2014 - Jan 2017

  • Foreign Exchange Dealer | Private Client Services

    Nov 2013 - May 2014

  • Client Services Executive | Private Client Services

    Aug 2011 - Nov 2013