Abigail Ingram

Experience

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  Various Companies

  Jan 2012 - Jun 2018

  Helpdesk & Data Center Ops

  Working to resolve tickets, calls, emails and deskside visitsResolving issues with email, telecom, coding software, Citrix based server apps, browser config, printer setup and config, and password resetsCreating batch scripts to automate processesPerforming leadership duties as called forRemote access (VMware type programs) to install software, repair connectivity and config windows environmentsBinding macs and PCs to network servers & migrating profiles from local to networkDeploy and recover desktops and laptopsAsset managementRemote access and virtual machine supportImaging and image creationmaintenance and hot swapping network hardwareCooling system monitoring and tape backup maintenance Show less

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  N3B Los Alamos

  Jun 2018 - Dec 2019

  IT Analyst II

  Manage and support user base of 650+ end users, some with VPN access. Manage cell and VOIP phones and distribute and support laptops. Write technical documents and training docs. Deploy and install network clusters (Nutanix). Manage ticketing systems Jira, Jitbit and Trackit. Manage Enterprise Messaging system. Manage virtual machine queue and environment basics (VMware, Vsphere, virtual hardware settings and machine resets). Create and maintain images for laptops. Manage Active directory user accounts including security groups. Creating policy and procedures. Manage data center cabling and changing network ports. Installing Primavera P6 and configuring sql database connections. Testing and vetting new software. Managing and maintaining printers. Managing Multifactor Authentication cards. Troubleshooting new problems in a new environment. Show less

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  Aspire Technology Partners

  Dec 2019 - Apr 2020

  NOC Analyst

  Manage and support 300+ sites internationally with a focus on network operations management, Cisco device support and Unified Communications management as well as route/switch troubleshooting and maintenance, wireless support and configuration and firewall/802.1x support and configuration and VPN management, implementation and configuration. Using ESXi, Meraki, Connectwise, ScienceLogic, VMware, Vsphere, MobaXterm, Putty and Cisco CUCM/Unity, MACD (Move, Add, Change, Delete) for user accounts and network/Unified Communications assets Show less

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  Gold Alliance

  Jun 2021 - Dec 2022

  Tech and Security Coordinator (IT Security Engineer)

  Cisco CES environment development, deployment and management.O365 development, deployment, management and securityVet, develop, deploy and manage software, domain and endpoint security solutionsWebsite security management and monitoring (Cloudflare/GoDaddy/Wordpress/Unbounce)Quarterly IT security training and educationFirewall and EDR configuration, deployment and management Sharepoint development and management, mobile device security and managementAzure and AzureAD security management, development and deployment Cloudflare configuration and managementSalesforce management, maintenance, process builder and flow creation, api management and dataloader useDeveloped, deployed and managed ticketing systemEmail domain management, security and deliverability managementGoogle workspace administration, securityCreate and deploy MFA solutions for all usersManage licensing for all usersGoogleAds managementEmail and user domain migrationAPI integration managementCloud VOIP user management (Five9)Remote access software management and securityDevelop, deploy and manage security policies and procedures.Performed regular Cyber Security risk assessments and deployed solutions to discovered issuesCisco CES, O365, Azure, Salesforce, Cloudflare, GoDaddy, SentinelOne, Wordpress, PHPadmin, PuTTY, SFTP, API exchanges, Sharepoint, GoogleAds, GoogleAdmin, Five9, Zapier, Unbounce, pfSense, DameWare Show less

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  Albuquerque Healthcare for the Homeless

  Sept 2023 - Apr 2024

  System Administrator

  Design, organize, modify, and support the organization’s network,physical and virtual server environment, and computer systemsPerform technical research and development to enable continuing innovation within theinfrastructure.Maintain system efficiency.Ensure design of system allows all components to work properly together.Troubleshoot problems reported by users.Make recommendations for future upgrades.Assist project teams with technical issues in the Initiation and Planning phases of largeprojects within the organization.Maintain network and system security.Analyze and isolate issues.Monitor networks to ensure security and availability to specific users.Evaluate and modify system's performance.Identify user needs.Maintain integrity of the network, server deployment, and security.Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par withtechnical considerations.Design and deploy networks.Perform network address assignment.Assign routing protocols and routing table configuration.Assign configuration of authentication and authorization of directory services.Maintain network facilities in individual machines, such as drivers and settings of personalcomputers as well as printers.Maintain network servers such as file servers, VPN gateways, intrusion detection systems.Administer Hypervisor, all physical and virtual servers, desktop computers, printers, routers,switches, firewalls, phones, personal digital assistants, smartphones, software deployment,security updates and patches.Maintain regular backups of all serversParticipate inter-departmental meetings Show less