Jorge Miranda

Experience

• 

  Bolsa Mexicana de Valores

  Sept 2006 - Aug 2010

  Systems Analyst

  Servers Management.Databases Management.Development of programs for automation in Risk and Valuation processes.Responding to customer requests, especially all the historical information.Technical Support to Risk Area and Users of SIARGAF (Risk Management System).Responsible of the load of input files on SIARGAF.Technical Support to Valuation Area.Network Management.Programming languages: Perl, VB, Java.Operating Systems: Windows NT, Linux, Solaris 10, Mac.Database Management: Oracle 11g, MS Access 2010, SQLFinancial Software: Eviews, Bloomberg Professional Service, Reuters. Show less

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  Synthesis Retail Solutions

  Sept 2010 - Aug 2012

  IBM 4690 Developer

  Analysis, Development, Testing, and Improvement for all company products and solutions such asElectronic Transactions Multi-Purpose Validator (VTOL), Dynamic and Centralized Promotion Management for Multichannel Commerce (PROMO), Digital Content On-line Distribution (FLOW).Technical Support and set-up to customers in situ or remotely.Responsible of POS functionality.Programming languages: Cbasic, C++.Operating Systems: Windows NT, 4690.

• 

  Infor

  Oct 2013 - now

  LN and Baan Tools Technical support to customers based in EMEA region. Provide technical support related to the Tools module (LN and Baan) to customers based in the United States, Canada, and Europe. Resolve incidents through remote desktop, telephone and Infor Support Portal.Identify, analyze and test Tools issues reported by customers.Operating Systems: Windows NT, Linux, Solaris, AIX.Database Management: Oracle 12c, SQL, Informix.ERPs: BaanIVc4, Baan5, Infor LN.

  • LN/Baan Tools Technical Support Analyst, Senior

    Jul 2019 - now

  • LN/Baan Tools Technical Support Analyst

    Oct 2013 - Jun 2019