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Virendra P.

Virendra P.

Followers of Virendra P.2000 followers
location of Virendra P.Hyderabad, Telangana, India

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  • Timeline

  • About me

    Services Specialist @ YEXT | Critical Thinking, Effective Team Member, Delivering Criticism | Finance Enthusiast

  • Education

    • Lakshmipat Singhania Hr. Sec. School, JAYKAYPUR

      2015 - 2017
      High School Diploma Business/Commerce, General A+

    • The Institute of Company Secretaries of India

      2018 - 2023
      Executive Corporate Governance

    • Utkal University

      2017 - 2020
      B. Com Accounting and Business/Management First class honours.

  • Experience

    • Reputation

      Mar 2021 - May 2024

      > Diagnosing and resolving software issues for a diverse clientele> Aiming and achieving a high customer satisfaction rating.> Collaborating with cross-functional teams to address complex technical issues, ensuring a seamless support experience for end-users.> Implement proactive measures to streamline technical support processes, resulting in reduction in average resolution time.> Conduct training sessions for new support team members, sharing expertise in troubleshooting techniques and customer communication.> Build documentation around the process for internal and external stakholders Show less

      • Technical Support Specialist

        Feb 2022 - May 2024

      • Coordinator, Business Listings

        Mar 2021 - Feb 2022

    • Yext

      May 2024 - now
      Services Specialist

  • Licenses & Certifications