Deep Enrich
Nancy Higgs
117 followers
Evansville, Indiana, United States
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About me
Director of Public Services at Evansville Vanderburgh Public Library
Education
Indiana University Bloomington
1984 - 1985MLS Library Science
Wake Forest University
1978 - 1982BA PoliticsActivities and Societies: College Union
Experience
Evansville Vanderburgh Public Library
Oct 1985 - nowDirector of Public Services
Mar 2022 - nowBranch Manager
Jan 1993 - Mar 2022Reference Librarian
Oct 1985 - Jan 1993
Licenses & Certifications
- View certificate
Being an Effective Team Member
LinkedInFeb 2021
- View certificate
Customer Service Foundations
LinkedInJan 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInFeb 2021 - View certificate
Listening to Customers
LinkedInFeb 2021 - View certificate
Building Rapport with Customers
LinkedInJan 2021 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInJan 2021 
Notary Public
State of IndianaMay 2022- View certificate
Customer Service: Handling Abusive Customers
LinkedInFeb 2021
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