Robert Demotto Jr

Experience

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  Burger King

  Nov 2000 - May 2003

  Assistant Manager

  --Operational Leadership: Directed daily operations, ensuring high service standards during peak hours.--Onboarding Training: Improved onboarding efficiency by 20% through targeted training initiatives.--Inventory Management: Optimized inventory levels, reducing waste by 15%.--Peak Hour Management: Managed staffing and workflows to maintain efficiency during high-traffic periods.--Team Coordination: Facilitated effective teamwork to enhance service quality and operational efficiency. Show less

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  American Express

  May 2003 - Aug 2009

  Project Manager

  --Crisis Management: Led crisis management strategies, ensuring uninterrupted business continuity during the 2008-2009 credit crisis.--Risk Mitigation: Reduced credit exposure by 40% through proactive risk management plans.--Compliance Management: Safeguarded company reputation by ensuring strict compliance with financial regulations.--Credit Risk Forecasting: Achieved a 15% reduction in default rates through accurate credit risk forecasting.--Business Continuity Planning: Implemented strategies to safeguard operations, ensuring resilience against financial downturns. Show less

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  Kingsford Charcoal

  Aug 2009 - Aug 2010

  Specialized Steel Fabricator

  --Fabricated Explosion Panels for Dust Silos--Repair and Refit of Manufacturing Equipment--Manufacturing Process Optimization--Safety Measures and Compliance--Quality Control and Efficiency

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  Teleperformance

  Jan 2018 - Jan 2021

  Customer Service Manager

  --Maintained a 95% customer satisfaction rate by effectively assisting with inquiries.--Improved order processing efficiency through accurate management of customer data.--Resolved delivery issues promptly, fostering positive customer relationships.

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  Cupps Furniture

  Oct 2021 - Jan 2022

  Furniture Delivery Specialist

  --Coordinated with logistics for timely furniture deliveries.--Managed accurate customer data and order processing.--Resolved delivery issues, maintaining positive customer relationships.--Adhered to safety protocols, ensuring a secure work environment.

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  DBA Robert Demotto Jr

  Jul 2022 - Apr 2024

  Strategic Advisor

  --Evaluated and recommended business process improvements to enhance operational efficiency and effectiveness.--Prepared and presented comprehensive reports and presentations to stakeholders, summarizing findings and recommendations.--Facilitated strategic planning sessions and workshops to align team objectives and foster innovation.--Built and maintained relationships with key stakeholders, including clients, partners, and industry leaders.--Monitored and tracked key performance indicators (KPIs) to measure progress and success of strategic initiatives.--Led project management efforts for strategic projects, ensuring timely delivery and alignment with business objectives. Show less

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  DeVry University

  Jul 2023 - Apr 2024

  Student Mentor

  --Guided and mentored fellow students in computer science coursework and career planning.--Provided academic support, including study strategies, assignment assistance, and exam preparation.--Fostered a supportive learning environment by sharing experiences, insights, and resources.--Assisted students in identifying career paths and exploring opportunities in the IT industry.--Collaborated with faculty and staff to support student success and academic development.

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  Medalink Telemedicine

  Jan 2024 - now

  Business Owner

  --Enhanced data protection by 30% through security protocol implementation.--Automated workflows, reducing manual errors by 25%.