Deep Enrich
Funmi Joseph
1000 followers
Canada
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About me
Dynamic Customer Success Advocate | Auto Claims Specialist | Transforming Customer Experiences in Banking & Insurance
Education
Covenant University
-Bachelor of Science (BSc) International Relations Second Class Upper Division (CGPA 4.40)Activities and Societies: Member of Covenant University Tour Guide Association (2008-2009) Executive Member of Covenant University Choir (2008-2009) Treasurer of the Millennium Development Goals (MDG/MAC) under the National Youth Service Corp State(2010)
University of Lagos
-Master's degree Diplomacy and Strategic StudiesProject Topic: Conflict and Conflict Resolution, A Case Study of the Sudan Darfur Crises (1999 to 2015)
Experience
Access Bank Plc
Nov 2011 - Mar 2023Customer Experience Associate
Jan 2018 - Mar 2023Customer Engagement Specialist
Jan 2014 - Dec 2017Account Relationship Officer
Nov 2011 - Dec 2013
Intact
Mar 2023 - nowAuto Claim Case Specialist
Apr 2024 - nowCustomer Service Representative- Auto Claims
Mar 2023 - Apr 2024
Licenses & Certifications
Diplome D'Etude de la Langue Francaise -A2 (2010)
Alliance Française LagosMar 2010- View certificate
Customer Retention
LinkedInJun 2024
- View certificate
Engagement Preparation Best Practices for Customer Success Management
LinkedInJun 2024 - View certificate
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERNov 2023 - View certificate
Certified in Cybersecirity
ISC2May 2024 - View certificate
Enterprise Design Thinking Practitioner
IBMJul 2020
Languages
- frFrench
- enEnglish
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