Taylor Karns

Experience

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  Assisted Living Concepts, Inc.

  Jul 2001 - Sept 2003

  Administrator/Program Director

   Responsible for complete operations of 39-unit assisted living facility for elderly and disabled adults Handled all recruiting, hiring, supervising, training, developing, evaluating 20 staff members including nursing, maintenance, activities, and kitchen Marketing; direct involvement with the community and community events, participating in professional organizations in a successful effort to maintain the fullest occupancy and providing a significant contribution to build census; sought outside referral sources as well as maintained a favorable public image Handled all admissions and processing move-in and move-out procedures Met with families and residents to conduct service need reviews, negotiated risk plans, and to develop service schedules Creation, management, and maintenance of the facility budget and expense control Ensuring the quality of care and service was delivered at the highest level Show less

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  Stryker Corporation

  Oct 2003 - Jan 2006

  Clinic Business Administrator

   Management of administrative and clinical staff for multiple locations; recruiting, hiring, training, performance reviews, with an emphasis on professional development Worked with clinic directors to establish annual budgets, monthly revenue projections, and goals Ensured compliance with Medicare/Medicaid and commercial insurance guidelines and procedures, maintained familiarity with all guidelines particular to each Negotiated fee-schedule contracts with insurance companies/MCO’s to increase revenue Reviewed, updated, implemented policies and procedures to ensure compliance Marketing to local physicians and healthcare professionals to develop relationships to create consistent referral flow Managed all day-to-day billing, collections, cash posting, petty cash, accounts payable Assisted with selecting locations for new clinics, planning office layouts, negotiating rental contracts Show less

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  Medical Mutual

  Jan 2006 - Feb 2009

  Professional Contracting Representative

   Maintenance of provider network through contract negotiations, provider service, and education Conducted competitive research, complete financial analysis, and geographic review to ensure reimbursements were appropriate and substantiated Education/Training provided to medical offices and groups concerning contract language, coding and billing initiatives, medical policies, care management Represented the company at seminars and external events for marketing and education Demonstrated tact and professionalism when dealing with provider complaints and contractual issues Show less

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  ProfSoft, Inc.

  Mar 2009 - Dec 2009

  Healthcare Service Manager

   Account Manager for 30+ Nationwide clients  Project Manager / Manager of Implementation, Training and Service Departments  Resolved client concerns and issues to ensure customer satisfaction, and resulted in guaranteed agreement renewals Contract reviews (specifically, contractual language) and prepared status reports to confirm client’s legal requirements for service agreements Initiated and modified office standards and processes by implementing company policies and procedures to maintain and promote a productive and successful work environment, with emphasis on time management and organization Show less

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  Family Bridges Home Care

  Apr 2011 - Mar 2014

  Agency Manager/Program Manager

   Responsible for complete operations of Dayton branch Program Manager for DD Group Contract and Agency on Aging Partners in Care Contracts, from implementation, continuous monitoring, and on-going customer service and contract compliance Providing leadership, training, and supervision of office and off-site staff; approving schedules, monitoring work load, evaluating performance and providing client and caregiver placement recommendations; Recruiting and retention Resolving client concerns and issues to ensure customer satisfaction, resulting in high quality measurement scores; Perform regular on-site visits to ensure client needs are met Developing and maintaining care plans for clients and performing assessments for service needs Sales & marketing: Establishing relationships and providing education to referral sources, and representation of the company throughout the community and attendance at events Identifying ways to increase revenue, decrease expenses without affecting quality Show less

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  Montgomery County

  Feb 2017 - Apr 2021

  Talent Acquisition & HR Business Partner

  Under direction of senior level human resources manager, conferswith various management persons to determine, define and assist indevelopment and establishment of broad training or educationalprograms which will enable attainment of organizational needs,objectives and legal requirements; conducts evaluations foreffectiveness and continuous improvement of programs; suggestsalternatives or expansions to programs when needed; assists seniorlevel management in defining areas which require attention toconform to policies, procedures, regulations, rules or contracts;assists with investigative processes re complaints or non-compliancewith regulations, policies or contracts; assists management to ensurehuman resources procedures/processes remain compliant with federal,state, county policy, regulations and rules.Assists in recruitment process including interviewing applicants;ensures all forms, processes, selections and placements are accurateand complete and in compliance with all regulations applicable todepartment; prepares budget projections and reports for humanresources costs. Maintains employee listings or rosters; ensures step process andcertification activity is maintained in compliance with contracts.Attends hearings as management representative when needed; serveson committees as selected; responds to inquiries from employeesand/or general public; assists higher level and other administrativestaff on special projects and reports as requested.Assists senior human resource professionals in more complex humanresource functions such as employee relations, staff development,position organization and regulation compliance reviews. Show less

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  City of Phoenix

  Jun 2021 - Nov 2022

  Human Resources Officer (Business Partner)

  Interprets and explains Administrative Regulations, Personnel Rules,Memoranda of Understanding/Agreement, federal laws, policies and proceduresto department management and employees; Develops and administers departmental human resources procedures consistentwith Human Resources Department policies and serves as departmental liaisonto Human Resources Department; Recommends and establishes consistent disciplinary policies and procedures; Monitors, recommends, and reviews disciplinary and termination letters andprocedures; Studies departmental manpower needs and prepares reports includingrecommendations; Advises and serves as a coach to employees and department management onemployee grievances and pertinent City regulations; Acts as the department labor relations and affirmative action representative Supervises personnel involved in department training and payroll activities; Acts as a field departments human resources liaison and works with EmploymentServices in the development or recruitment and testing processes, and periodically reviews departmentally specific classification specifications andcoordinates job audits for classification and compensation studies, Screens and prepares department's requests for classification and/orcompensation studies; Develops and monitors selection interview processes; Maintains departmental position control; Explores appropriate reasonable accommodations for disabled applicants andemployees; Prepares annual Affirmative Action Plan and progress reports and serves asEqual Opportunity Department Liaison; Reviews the results of pre-employment physical examinations and backgroundchecks; Maintains regular and reliable attendance; Demonstrates superior seamless customer service, integrity, and commitment toinnovation, efficiency, and fiscally responsible activity; Show less

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  Elizabeth Gallo Court Reporting, LLC

  Dec 2022 - Dec 2023

  Human Resources Manager

  • Assists in developing and executing personnel procedures and policies, providing guidance and interpretation for company-wide business operations• Develop HR objectives and systems, including metrics, queries and standard reports for ongoing company requirements• Develop and administer company-wide competitive benefits, compensation and employee performance programs• Talent acquisition, employment processing, health and wellness benefits, training and development, records management, employee relations and retention• Facilitates a smooth new hire onboarding process for an exceptional “first day” experience• Handles all payroll/administrative tasks for onboarding, new hire orientation, stay and exit interviews Show less