Shaena Sears

Experience

• 

  Northwest Hospital

  Jul 2004 - Aug 2007

  Unit Coordinator - Emergency Department

  Central point for communication within the Emergency Department. Intake and processing of patients and physician orders. Liaison between patient families, physicians and support staff.

• 

  University of Washington Medical Center

  Aug 2007 - Jun 2010

  Patient Services Specialist - Operating Room

  Management of surgery schedules and logistics boards. Coordination of surgical teams and support staff. Developed and managed the employee education and compliance database.

• 

  TMP Worldwide

  Jun 2010 - Jan 2021

  Management of high-profile clients. Lead and develop teams to ensure proper strategy implementation and consistent media campaign management. Design and implement multimillion-dollar media plans. Administer and control client budgets and billings, while also cultivating positive partnerships with all accounts to ensure retention and satisfaction. Actively seek out opportunities to streamline operations and improve performance. Quickly assess and identify client needs to ensure proper recommendations of digital products and services. Show less

  • Director, Client Strategy

    Apr 2018 - Jan 2021

  • Account Director

    Jan 2013 - Apr 2018

  • Project Manager

    Jun 2010 - Jan 2013
• 

  DiStefano Winery

  Feb 2011 - Aug 2012

  Tasting Room Assistant

  Responsible for wine sales and club memberships in the tasting room. Represented the winery at events around the greater Seattle area.

• 

  Radancy

  Jan 2021 - now

  • Manage senior client relationships, partnering with leaders to develop goals and strategies to meet objectives• Deliver on company and customer goals through sales and growth of Radancy SaaS technology solutions.• Integrate marketing strategy with proprietary and third-party SaaS platforms to create best in class customer experiences.• Develop innovative omni-channel marketing strategies to facilitate brand awareness and drive leads.• Shape solutions and approaches by leveraging trends in marketing, technology, and client industries.• Oversee a portfolio of clients, including Fortune 100 companies • Lead global cross-functional teams in account management, media, creative, platform development, support, and metrics. Show less

  • VP, Customer Solutions

    Jun 2024 - now

  • Director of Customer Solutions

    Jan 2021 - Jul 2024