Alexandra Toro

Experience

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  AIESEC en Colombia

  Jan 2009 - Jul 2013

  Coordinator of Volunteers

  As a volunteer, I created sales and marketing plans for social exchanges in Europe. I also trained and enhanced the communication and sales skills of my team members. Some of our achievements included forming partnerships with local committees in Europe to facilitate exchanges with Colombia. I also monitored our relationships with key interest groups, such as universities and other stakeholders, to fulfill the functional needs of the local committee and to ensure that students were able to participate in exchanges to various cities in Europe. Exibir menos

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  Philip Morris International

  Jan 2013 - Jan 2014

  I was responsible for managing the approved budget and updating and preparing presentations/guides on the illicit tobacco trade. I also handled the processing and analysis of databases containing public information related to the illicit trade. In addition, I coordinated various projects with Brand Integrity and internal departments such as Corporate Affairs, Sales, and Marketing. I also conducted seminars and training sessions in different cities and provided support for tobacco communications in Colombia. Exibir menos

  • Internship Trainee Brand Integrity

    Jan 2013 - Jan 2014

  • Becario de marketing

    Jan 2013 - Jan 2014
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  Mathiesen S.A.C

  Jul 2014 - Jul 2015

  Administrative Assistant

  I was responsible for developing and implementing a nationwide merchandise delivery program. I conducted detailed studies, prepared comprehensive reports, and analyzed statistics to inform strategic decision-making and action planning in response to national demand. I provided support to merchants, ensuring fair commissions and diligently monitoring monthly payments. Additionally, I managed SAP functions for Purchase Orders, Credit Notes, Inventory, and other system-related tasks.

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  Ferretería Imperio

  Jan 2018 - Jan 2018

  Account Executive

  In my role, I successfully executed strategic planning for procurement and inventory management within the company. This involved overseeing various tenders related to hardware and construction materials. I diligently ensured that all scheduled deliveries were met and that the required materials were procured according to specifications and timelines.

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  SORETEX

  Jan 2019 - Jan 2021

  Sales Manager

  I led the team in creating the commercial and marketing strategy for the BONLIFE and SORE sports brand lines, and I also managed the annual sales and marketing budget. I was responsible for handling exclusive national and international distribution, and during this time, we acquired 26 new distributions and expanded our presence into 15 new countries. Additionally, I worked with Linio, Grupo Éxito, and Rappi to establish new accounts. I also had the opportunity to participate in three international conferences with clients from the United States and Europe. Exibir menos

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  E.S.E Hospital Maria Angelines

  Jan 2022 - Jan 2023

  Medical/Admanistrative Analyst

  In my role as an administrative/medical analyst, I was responsible for overseeing medical accounting processes. This involved ensuring accountability and providing assistance in line with established parameters and timelines. I worked closely with internal and external stakeholders such as billing, external auditors, and entities to manage medical accounts and ensure compliance with filing procedures, account management, and contracts. My expertise includes billing processes, interactions with insurance companies, principles and advancement of medical audits, as well as regulations within the healthcare sector. I have significant experience managing medical accounts and contributing to healthcare provision in complex hospital environments. Exibir menos

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  Insomnia Cookies

  Jan 2023 - now

  Team Lead
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  Toronto Blue Jays

  Jan 2024 - Jan 2024

  Retail Sales Representative
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  Ontario Wholesale Energy Gas & Electric

  Jan 2024 - now

  Service Excellence Coordinator

  Communicate effectively with internal and external clients to address inquiries, verify information, and support customer retention efforts.Respond promptly to customer inquiries via phone and email, applying customer experience techniques and a comprehensive understanding of the energy industry.Conduct outbound calls to confirm contract details, ensuring accurate documentation.Provide timely resolutions to customer inquiries, demonstrating proactive problem-solving and empathetic communication.Analyze and respond to daily reports to identify trends, resolve issues, and drive service improvements.Assist in managing customer complaints and ensuring resolution.Support back-office operations, including records management and compliance with regulatory standards.Coordinate service improvement initiatives by gathering and analyzing customer feedback.Promote exceptional service delivery through collaboration and adherence to service excellence standards. Exibir menos