Crystal Gallagher, SPHR, SHRM-SCP

Experience

• 

  ManpowerGroup

  Dec 2004 - Feb 2007

  Staffing Specialist

  Managed all Human Resource (HR) functions for employee base of 200+for multinational HR consulting and outsourced services firm. • Handled or oversaw recruiting, hiring, termination, performance counseling, benefits administration, drug testing, background checks, payroll, unemployment, Worker's Compensation. • Managed regulatory compliance with OSHA, EEO, Hazmat, Lock Out/Tag Out, FMLA, etc • Provided new hire orientations at multiple customer sites based on ability to engage audiences. • Accountable for sales and marketing to build business within assigned market area - attending chamber networking events, developing new marketing strategies, using inside/outside sales calls • Handled setup and maintenance of all customer accounts, pricing, contracts, and credit checks. Show less

• 

  Sundance Vacations

  Nov 2007 - Mar 2013

  Human Resources Manager

  Launched the entire company into full employment-related legal compliance after the business had been established for over 16 years with no prior Human Resources Manager. Provided strategic business partner HR support and direction to all company managers and executives. • Managed the HR function and employment relations for 600+ employees across 7 states.• Structured and implemented programs and policies in the areas of training, retention, compensation structures, benefits packages, incentives and onboarding. • Redesigned the company handbook to comply with all changing areas of law including Social Media policies.• Coached and mentored managers to assist with employee development and disciplinary action when needed.• Coordination and Administration of annual contract negotiation and open enrollment for health, dental vision, short-term, long-term, and life insurance benefits.• Constructed and managed PA State Certified Safety Committee.• Quarterly and Annual Report filing of required EEO-1, OSHA 300A, and Bureau of Labor Statistics • Administered payroll utilizing the ADP, Paychex, and AD Computer payroll systems Show less

• 

  Genpact

  Mar 2013 - Mar 2021

  • Managed the Compensation Team supporting both the U.S. & Canada with an employee base of 9,000+ and a total annual payroll of $700MM.• Designed and implemented the annual Compensation Philosophy & Structure for the U.S. & Canada.• Administered the $70MM+ annual discretionary bonus program and annual merit process including quarterly financial accrual, annual budgeting, and annual payout process for 4,000+ across the U.S. and Canada.• Developed internal salary structures, cost of living adjustment program, annual salary planning and performance bonus budget planning management. • Internal job description evaluation, FLSA duties testing, career ladder creation, external market benchmarking and annual salary survey participation.• Provided strategic partnership and consultation to Human Resource Business Partners and Business Leaders across the region by collaborating on employee base rates, merit increases, market adjustments, promotions, retention bonuses and other variable incentives.• Managed 30+ short-term variable and long-term and programs focusing on employee retention through attractive and competitive compensation packages.• High visibility project management that supported strategic initiatives. Revised the U.S. COLA policy in 2020 with an estimated annual savings of $2MM+. • Managed compensation function, due diligence, analytics, and integration for M&As ranging from 100 to 600+ employees of Fortune 500 companies.• Administration and coordination of the Executive Deferred Compensation Program.• Daily management of direct reports including coaching, training, career pathing and performance management. Show less • Managed the annual discretionary bonus program including quarterly financial accrual, annual bonus budgeting and the payout process for U.S. employees.• Manage the annual salary planning and monthly salary revision process for the U.S and Canada.• Participate in annual compensation salary surveys with multiple vendors to support external and internal RFPs, compensation structure design, short term incentive design and other compensation initiatives.• Provide support for Mergers & Acquisitions including HR due diligence, data analytics, onboarding and employee integration into the company. • Daily consultative support to HR Business Partners on Compensation initiatives to assist in attracting and retaining key talent.• Oversight and administration of all regional variable incentive compensation plans Show less • HR Business Partner for 1,000+ employee base both in an onsite location and across the U.S. • Responsibilities included employment relations, performance coaching, career-path planning and management, change management, training and development, compliance, top talent retention initiatives, and rewards and recognition.• Managed the transition of 600+ employees from a Fortune 500 company from offer stage through onboarding and integration into the company.• Provided employment relations consultation in an excellent strategic business partnership with senior leadership.• Successfully significantly improved the historical perception of the HR function within the business through multiple initiatives that resulted in a 90% reduction in employee relations issues and 100% reduction of legal suits.• Implemented successful turnover reduction initiatives including the training of management staff in effective interviewing skills that resulted in a decrease in annual turnover by 10% year over year while maintaining an annual turnover of less than 12% which is 20% below the industry average. Show less

  • Senior Manager, Compensation/ Human Resources

    Apr 2019 - Mar 2021

  • Compensation Manager/ Human Resources

    Oct 2015 - Apr 2019

  • Human Resources Manager

    Mar 2013 - Oct 2015
• 

  Intercontinental Capital Group

  Mar 2021 - Mar 2022

  Senior Manager Compensation

  • Provide leadership and manage the implementation and administration of the company’s compensation team and compensation programs including annual merit, external market analysis, internal equity analysis, and short- and long-term incentive compensation. • Designed, implemented, and continuous monitoring of the organization’s compensation philosophy, job position hierarchy, and performance management program.• Market analysis and participation in salary surveys to determine competitive pay, short- and long-term incentives, forecasting trends, and costs.• Oversee the design and/or updating of variable incentive compensation plans tailored to address the needs of specific business units.• Design and management of base salary structures, short-term and long-term incentive programs, competitive market analysis, forecasting trends, and costs.• Built solid relationships and influence varying levels of leadership across the organization by providing compensation consultation and partnership.• Educate and counsel management on compensation processes, job family structures, market analysis, job evaluations, merit, promotion, and bonus practices.• Ensure data integrity within data management and reporting. Show less

• 

  BOLD PENGUIN

  Mar 2022 - now

  Senior Compensation Manager

  • Management of the company’s Compensation, Recruiting, and Performance Management functions.• Provide consultative guidance to business leaders on compensation matters, including job evaluations, offers, promotions, market adjustments, etc.• Annual administration of the annual performance management, merit and bonus planning processes supporting a payroll of $31MM.• Research and preparation of data analytics to provide market intelligence on competitive compensation packages. • Redesigned the organization’s job architecture and pay band structure.• Identify, recommend, and support improvements to compensation policies and processes.• Designed a competitive market-based compensation philosophy.• Redesigned the organization’s annual performance management process and migrated to a new platform.• Project lead for HRIS conversion of payroll/HR/ATS/Performance Management platform to UKG.• Participate in market intelligence activities which may include salary surveys & analysis, salary ranges, geographic indexing, and job architecture• Support legal and regulatory compliance activities, including SOC2, minimum wage, FLSA, pay equity, and pay transparency. • Stay updated on industry trends, best practices, and regulatory compliance in compensation.• Management of the Talent Acquisition department and a Senior Talent Partner. Show less