BEATRICE MARK M.Sc, MNIM

Experience

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  MEGATRUST NETWORK ASSOCIATES LTD

  Jun 2009 - May 2012

  Cashier/ Customer care officer

  • Opens customer accounts by recording account information. • Maintains customer records by updating account information.• Processing and payment of current and savings account withdrawals.• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Attending to concerns of customers, Receiving and posting of cash deposits.• Carrying out other duties assigned by the Head of Operations.• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contributes to team effort by accomplishing related results as needed. Show less

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  L'uomo Lifestyle Plus

  Jun 2012 - Nov 2012

  SENIOR FASHION CONSULTANT

  General supervision of operations and improving sales using customer cards. • Appraisal and management of fashion assistants to meet up the Branch's target.• Proper documentation of receipts, daily, weekly and monthly sales analysis, attendance records, monthly budget, stock, imprested sheets and management of income and expenditure of the showroom. • Carrying out weekly and monthly stock taking and other duties assigned by the Senior Style Consultant. Show less

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  DOVEWELL OILFIELD SERVICES LIMITED

  May 2013 - Aug 2017

  • Oversees and facilitates resources management and administration procedures and documentation. Serves as principle point of administrative contact and liaison with internal and external constituencies.• Performs research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature.• Serves as the primary point of administrative contact and liaison with other offices, individuals, and programmatic matters concerning the Office. Liaises to sort community welfare and other statutory requirements.• Organizes and facilitates meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate.• Oversees the operation of office accounts, and plans and monitors expenditures• Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support.• Provides assistance in the understanding and interpretation of QMS policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.• Performs miscellaneous job-related duties as assigned.• Coordinate training on QMS Awareness and QMS internal audit. Auditing various departments and closing out non conformances.• Coordinate management review meeting as QMS Management Representative.• Coordinate monthly HSE Meeting and circulate reports and slides.• Consults, researches, negotiates and monitors contracts and agreements with outside suppliers, service providers, Prepares tenders and bids for client and source for expatriate technical partners and ensure it gets to winning stage for both technical and commercial bids. Show less • Receiving of guests and answering of phone calls and enquiries.• Manage courier and dispatch services.• Provide consistent quality service to customers by phone, email as officers at the first line of contact.• Handle enquiries, suggestions, feedback and complaints in a professional and positive manner• Ad hoc administrative duties and other reception duties.• Fulfil any other duties as and when assigned by the Director. • Schedule appointments and maintain and update appointment calendars. • Analyze data to determine answers to questions from customers or members of the public. • Organize travel itinerary and hotel/flight reservations for site personnel and visitors. • Administer monetary claims by site personnel for payment/re-imbursement.• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Show less

  • ASSISTANT ADMIN/ QAQC OFFICER

    Jan 2016 - Aug 2017

  • CLIENT RELATIONS OFFICER

    May 2013 - Dec 2015
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  Dovewell Oilfield Services Ltd

  Sept 2017 - Dec 2020

  SENIOR ADMIN/QAQC OFFICER

  Senior Admin officer coordinating admin/HR related duties for Port Harcourt region.

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  Dovewell Oilfield Services Limited

  Aug 2020 - now

  Coordinating all administrative activities in all regionsRendering administrative supportCoordinating interviews, schedule and make presentationsCompute training budget and manage appraisals, confirmation and personnel motivationBids and tender managementManaging host communitiesSupervise subordinatesFormulate strategic policies towards achieving of goals and objectivesFormulate and review administrative policies and procedures Handling of personnel management issuesRecruitment and trainingAppraisals and confirmationSynchronisation of the dictates of the labour clauses with our operations

  • Administrative Manager

    Jan 2024 - now

  • Acting Human Resources Manager

    Aug 2020 - now