Erica Stanhope

Experience

• 

  Starbucks

  May 2010 - Feb 2013

  Shift Supervisor
• 

  St. Mary Medical Center, Langhorne, PA

  Mar 2013 - Jun 2019

  Emergency Room RN

  • Registered Nurse

    Jul 2014 - Jun 2019

  • ER technician

    Mar 2013 - Jul 2014
• 

  International SOS

  Jun 2019 - now

  • Assist to manage the scheduling and day-to-day needs of the medical team (doctors and nurses)• Assisting to manage cases from a quality assurance and customer service analysis and perspective• Participating in meetings with corporate clients to help promote the company from a medical perspective and to work through case complaints or issues• Oversee other nurses on the team to review and provide feedback on their performance• Being a key point of reference for the team, assisting to manage high profile cases• Also still involved in responsibilities listed under role of 'Coordinating Nurse' Show less • Manage the training of new and existing members of the medical team (doctors and nurses)• Identifying performance trends and training needs of the medical team• Innovating and designing medical training and educational material relevant to global healthcare and case management• Delivering training (both via lecture and on the job/hands on) to nurses and doctors, including new and existing staff members• Performs evaluations for new staff members to ensure they are prepared for their roles and responsibilities• Involved in the creation, feedback, and implementation of new practices for the assistance center• Also still involved in responsibilities listed under role of 'Senior Coordinating Nurse' and 'Coordinating Nurse'. Show less • Provide medical assistance through phone calls including triaging and assessing various medical situations, and providing advice and recommendations• Providing recommendations on medical care based on understanding the severity of the situation and the location geographically• Providing pre-travel advice to patients, including a knowledge of recommended and required vaccines and an understanding of the standard of care to locations being traveled to• Working closely with colleagues globally in order to provide medical assistance worldwide• Facilitating calls to medical providers to coordinate care and obtain medical updates for patients• Assisting to speak with and provide written medical updates to insurance companies and clients• Assisting with the arrangements of medical evacuations and repatriations across the globe• Completing medical transport audits of cases involving evacuations and repatriations, to ensure compliance with corporate criteria• Organizing documentation for our medical escorts for compliance of our medical transport audits• Assisting to plan and coordinate certification classes for the medical team• Participated as a nurse escort for a patient flying from Sao Paulo, Brazil to Newark, NJ. Show less

  • Senior Coordinating Nurse

    Sept 2023 - now

  • Medical Trainer/Senior Coordinating Nurse

    Jan 2022 - Sept 2023

  • Coordinating Nurse

    Jun 2019 - Jan 2022