Jack Moon

Experience

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  BOC Group Plc

  Aug 2005 - Jan 2008

  Operations & Logistics Management Graduate Programme

  • British Airways contract: worked as part of a small project team integrating 2 multi-million acquisition business, delivering best-in-class operational reorganisation • M&S contract: coordinated construction of a 40,000 sq ft £5m extension to an existing warehouse around 24/7 operation, involving extensive contractor management and regular detailed KPI reporting to the executive team and client • M&S International operations contract: delivered management of a complex operation with 150+ people and successful tendering for new businesses, held personally accountable for operational deliverables • Part of team that successfully implemented Sarbanes-Oxley compliant processes• Provided operations management and PM across locations, departments, clients contracts • Resolved customer complaints on multi-million pound supplier contracts and provided detailed analytics on customer service corrective actions • Identified Business Development opportunities and ensured that these were managed through to completion Show less

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  Insight

  Jan 2008 - Apr 2019

  • Built from scratch, developed and led team of specialists tasked with: Winning client deals and rescuing deals lost by traditional sales approach Increasing the margin on existing deals through negotiation and pricing programmes Providing internal customers with advice on complex pricing and promotions• Delivered incremental revenue and growth of £4.87m gross profit and £1.9m in additional margin to the business just in 2018, YoY growth of 55.1% gross profit and 33.7% additional margin• Designed and delivered regular specialist sales training (300+ salespeople) on exploiting partner programmes and negotiation skills• Consultant to partners on pricing strategies and effective design of IT systems • Ensured Sarbanes-Oxley compliance across processes and managed internal and external audits• Managed feedback, forecasts and escalations from country leaders and function heads (Operations, Sales, Business Transformation, PM), as well as sales support, customers and suppliers• Pioneered in the business the internal career progression routes for the team, applying principles of mentoring and supporting strengths-based career growth Additional Projects and Secondments Recognising drive to take more responsibility and further develop leadership and technical skills, undertook various secondments and global business projects in addition to the core role: • Designed Insight Scrum Documents and pioneered new EMEA project management process with Global Project Management leads for team of 7 specialists over 6 months • Appointed to Global Project EDI Functional Lead, brought in to unlock the project after recurring project issues, moved the team forward and resolved technical, resource and planning issues• Headed up project to onboard one of our largest suppliers to EDI across EMEA• Managed Software Deal Registration and implemented standardised processes across both Hardware and Software products Show less • Brought in to create a department with the mission of fixing widespread issues across large sales organisation: understanding, improving and evangelising about the pricing programmes which could be used to win deals the business would otherwise lose and increase margin on existing deals • Delivering £1.77m in profit on deals otherwise lost in the first 2 years the business made the decision to build the team, tasking me with recruitment and training of additional specialists to support and improve profitability and customer experience Show less

  • Win Team Manager

    Aug 2009 - Apr 2019

  • Win Team Pricing Specialist

    Jan 2008 - Aug 2009
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  QA Ltd

  Aug 2019 - Mar 2021

  Sales Operations & Success Manager

  Managing the needs of a large sales organisation, this role is focused on:• Driving Profitable Growth• Providing Operational Excellence in Forecasting and Reporting• Guiding the Sales Organisation on use of CRM• Commercial Scrum Master for Cross Functional Team

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  Amazon Web Services (AWS)

  Mar 2021 - now

  • EMEA Senior Deal Desk Manager

    May 2023 - now

  • EMEA Deal Desk Manager

    Mar 2021 - May 2023