Khaled Dardeer

Experience

• 

  Wasla Outsourcing

  Feb 2011 - Mar 2011

  Customer Service Representative

   Answer Customer’s inquires about the offers and packages

• 

  ECCO Outsourcing

  Mar 2011 - Apr 2011

  ADSL tecnical support

  Solve all customers’ inquiries regarding ADSL Service, provide an end-to-end ownership to all inquiries till closure, post resolution call to ensure customer satisfaction and close case Provide customer with appropriate options/right suggestions.

• 

  Majesty

  May 2013 - Jan 2015

  IT Engineer

  •Updating and monitoring IT user accounts.•Maintenance Perform data backups and disaster recovery operations.•Maintaining up to date Antivirus levels on all machines company wide.•Working on Active Directory accounts.

• 

  Xceed

  Feb 2015 - now

   Handle customers’ inquiries concerning technical problem. Handle effectively the needs of the customers and enhance standards of quality for the service offered. Build a customer relationship/partnership, which add value to the customer, leading to satisfaction. 1- Handle customers’ inquiries concerning technical problem.2- Handle effectively the needs of the customers and enhance standards of quality for the service offered.3- Build a customer relationship/partnership, which add value to the customer, leading to satisfaction.

  • Technical Support Representative

    Feb 2015 - now

  • technical support

    Feb 2015 - now