Khaled Dardeer

Khaled Dardeer

Customer Service Representative

Followers of Khaled Dardeer149 followers
location of Khaled DardeerEgypt

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  • Timeline

  • About me

    technical support at Xceed

  • Education

    • The faculty of computer and information at assiut university

      -
      Bachelor's degree Computer and Information Sciences
  • Experience

    • Wasla Outsourcing

      Feb 2011 - Mar 2011
      Customer Service Representative

       Answer Customer’s inquires about the offers and packages

    • ECCO Outsourcing

      Mar 2011 - Apr 2011
      ADSL tecnical support

      Solve all customers’ inquiries regarding ADSL Service, provide an end-to-end ownership to all inquiries till closure, post resolution call to ensure customer satisfaction and close case Provide customer with appropriate options/right suggestions.

    • Majesty

      May 2013 - Jan 2015
      IT Engineer

      •Updating and monitoring IT user accounts.•Maintenance Perform data backups and disaster recovery operations.•Maintaining up to date Antivirus levels on all machines company wide.•Working on Active Directory accounts.

    • Xceed

      Feb 2015 - now

       Handle customers’ inquiries concerning technical problem. Handle effectively the needs of the customers and enhance standards of quality for the service offered. Build a customer relationship/partnership, which add value to the customer, leading to satisfaction. 1- Handle customers’ inquiries concerning technical problem.2- Handle effectively the needs of the customers and enhance standards of quality for the service offered.3- Build a customer relationship/partnership, which add value to the customer, leading to satisfaction.

      • Technical Support Representative

        Feb 2015 - now
      • technical support

        Feb 2015 - now
  • Licenses & Certifications

    • CCNA Trainning

      Network