Randi Fuller

Experience

• 

  Mills Fleet Farm

  Jun 2004 - Feb 2009

  FEO
• 

  Comcast

  Feb 2009 - Feb 2023

  I focus on creating a positive and energetic environment for my team. With a focus on continual coaching and career development I am highly motivated in the success of my team members on an individual level and with their own personal careers. I also enjoy utilizing my communications background to help educate and inform my coworkers. When I was not on the phone assisting customers, I utilized ALEX training to help educate my coworkers in many one on one peer coaching and new hire coaching interactions. I participated in many groups and pilot programs to fine tune my skills.

  • Manager, Executive Customer Relations

    May 2019 - Feb 2023

  • Manager

    Apr 2016 - Feb 2023

  • Supervisor

    Feb 2013 - Feb 2023

  • CAE

    Feb 2009 - Feb 2013
• 

  Comcast Cable

  Jun 2014 - Feb 2023

  Workforce Management Supervisor

  I work closely with my team to help gather, analyze, and manage data about our calls coming into the call center. Our main goal is to monitor service levels, and utilize our tools to help the center achieve their other metric goals like average handle time and first call resolution.

• 

  Comcast Business

  Feb 2023 - now

  • Sr. Manager FSO

    Feb 2023 - now

  • Sr. Manager FSO

    Feb 2023 - now

  • Sr. Manager FSO

    Feb 2023 - now