Omar Khattab

Experience

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  Mobinil

  May 2007 - May 2008

  Data Network Development Engineer

  Design and implementation of Data Network Projects including GSM Data Network, and CorporateData and Voice Network.Major Projects handled:o Corporate Internet Capacity increase via dual homing through different ISPs.o Smart Village new headquarters data network solution including, LAN, WAN, Voice network andWi-Fi Connectivity.o Installation of VoIP phones in Mobinil’s MSC’s.o Expansion of Mobinil’s Call Center data and Voice (Avaya) networks.o Network connectivity for many Mobinil Costumer Centers (Shops).o Implementation of Polycom Video conferencing solution in Mobinil’s Headquarters.o Implementation of data network resources for General Electric security access gates in Mobinil’sHeadquarters.o GPRS bandwidth reengineering project.o Primary Avaya knowledge (media servers, gateways, ACD applications) providing first leveltechnical support for Avaya call center problems.Hands-on experience on various vendors’ equipment such as Cisco, Avaya, Telindus, etc. Show less

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  Avaya

  May 2008 - Nov 2008

  Support Engineer

  Day-to-day Avaya Voice System support. (CM, MM, AES, CSCM)o Voice System administration.o Perform periodic preventive maintenance and system health check.o Ensure system availability

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  Global Brands Group (GBG)

  Nov 2008 - Apr 2011

  Avaya PM, Voice Networks SE

  Responsible for leading projects to develop and recommend scalable solutions and ensure thatinitiatives support customers’ vision.o Serving as 2nd line of support for customer Avaya Systems related problems/ Support Tickets andinsure Service Level is being achieved.o Responsible for leading the implementation team in new installations and insure that the ProjectPlan and Scope of Work are being met.o Responsible for the implementation of complex CC and UC Projects.o Serving as the Voice Networks Design Consultant.o Responsible for generating new opportunities from potential leads.o Responsible for preparing and performing solution and product presentations to customers.o Maintaining Business Partner/ Avaya relationship through Avaya Partnership Program. Show less

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  Vodafone Egypt

  Apr 2011 - Mar 2014

  Voice Network Senior Engineer

  Design, Build & Support voice network and applications, participate / manage projects to achieve the company objectives providing the customer with VOIP solutions.

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  Avaya

  May 2014 - Dec 2024

  • Territory Cloud & Services Sales Manager

    Jan 2021 - Dec 2024

  • Client Service Manager

    Jul 2020 - Jan 2021

  • Technical Lead

    Jun 2018 - Oct 2020

  • Senior Engineer - Services Delivery

    May 2014 - May 2018
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  Sprinklr

  Dec 2024 - now

  Sr. Renewals Sales Manager