Ceres G.

Experience

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  Starbucks

  Sept 2014 - May 2018

  Coffee Master Supervisor

  At Starbucks, my location was one of the top 3 highest volume locations, serving an average of 100 people per half hour during peak times. I was responsible for managing a team of 5-10 people every shift. I was the main trainer for new baristas and supervisors for my location and would regularly train 1-3 new hires at a time every 2-3 months. This was also one of the main reasons I took on the role of Coffee Master, a certified expert on coffee tasting. I saw that my store was struggling with whole bean coffee sales due to not being aware of the full details of one of our main products. I wanted to support my team while also making sure that we ended the cycle of this lack of knowledge so I took it upon myself to become an expert in that area. As I went through the training for this, I would always share what I learned to my team which inspired some of them to also become certified Coffee Masters. Doing this increased our whole bean sales by 5% making our location up to par with the others in our district for that metric. Show less

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  Warby Parker

  May 2018 - Jul 2020

  Brand & Product Supervisor

  Warby Parker is a leading eyewear brand dedicated to providing stylish, affordable, and socially conscious eyewear options. As Brand & Product Supervisor at Warby Parker, I played a key role in leading and motivating the sales and optician teams at the Washington Street location ensuring exceptional customer service and driving operational excellence within the store. In this role it was my responsibility to communicate any updates and policies having to do with products or the Warby Parker brand directly from HQ to my team.In addition to these in-store contributions, I was a member of the company-wide Employee Engagement Group, Prism, which focused on creating resources to support and celebrate LGBTQ+ employees. Through Prism, I aided in providing pronoun pins for all retail store employees. Last year, I piloted an ally-ship best practices module to our in-store training in preparation for Pride Month. Efforts like these created a safer and more understanding environment for my team as well as our customer community. Show less

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  Casper

  Oct 2020 - Jun 2021

  CX Specialist - Product Quality / Quality Assurance

  Casper is a leading sleep company focused on revolutionizing the mattress industry with innovative products and exceptional customer experiences. As a Quality Assurance Agent at Casper, I played a vital role in upholding the company's commitment to delivering top-notch quality and ensuring customer satisfaction.

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  Cooper Street Community Garden

  Jul 2021 - now

  Brand Manager

  Cooper Street Community Garden is located on Lenapehoking Land in the heart of Bushwick. It is a community hub where anyone can come to relax, engage with the community, and learn about native plants to New York. We are open to the community, providing plants that are edible or have medicinal capabilities. As Brand Manager for Cooper Street Community Garden, I played a crucial role in developing and establishing a strong and cohesive brand identity to promote the garden's mission, values, and community engagement initiatives. I utilize my creative skills, marketing expertise, and passion for sustainability to craft a compelling brand presence that resonates with the target audience. Show less

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  Sixpenny

  Nov 2021 - Mar 2022

  Customer Experience Agent

  SixPenny is a premium furniture brand known for its exceptional craftsmanship, timeless designs, and commitment to customer satisfaction. As a Customer Service Agent at SixPenny, I provided exemplary service and support to ensure a seamless and delightful experience for our valued customers.

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  Cerestrology

  Jan 2022 - now

  Founder

  I founded Cerestrology to provide clients with Astrology Education, Astrological Readings, and Graphic Design Services. In June 2024, I released Cosmic Clarity: Planets, the first of a zine series written and designed by me. This is the first edition of Cosmic Clarity, a zine series I created to provide starting points for basic astrological education.

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  Glossier, Inc.

  Sept 2024 - now

  Retail Editor