Swaraj M.

Experience

• 

  ITM UNIVERSITY, GWALIOR

  Aug 2015 - May 2018

  Student Coordinator

  Head of the event Mind Boggler, Sagacitas and much more

• 

  DELHI INTERNATIONAL AIRPORT PRIVATE LIMITED

  May 2017 - Jul 2017

  Management Trainee
• 

  Foundation for Glocal Science Initiative

  Jan 2018 - Sept 2023

  Hon. Operations Head

  ->To search the students globally who are making extraordinary science projects.->To collaborate with different universities and corporations for the student’s education.->Need to make sure the operations goes smoothly.->Make sure that no participants are facing any problem during the competition.->Make sure that no hook and crook methods are being used by any of the participants including the volunteers also.->Make sure to check the Pre and Post arrangements for the exhibition. Show less

• 

  IIT Delhi

  Sept 2018 - Nov 2018

  Campus Ambassador
• 

  IARC Centre for United Nations

  Nov 2018 - Sept 2023

  Climatic Coordinator
• 

  Air India Limited

  Jun 2019 - Jul 2019

  Management Trainee
• 

  National Taiwan University

  Aug 2019 - Aug 2019

  Team Lead

  Representative of India among other leaders and country head.

• 

  Asia Youth International MUN

  Aug 2019 - Aug 2019

  Indian Delegate

  Got selected to represent India.

• 

  Delhi International Airport Ltd

  Oct 2019 - May 2023

  Senior Marketing Executive

  Associated with DIAL and Job Responsibilities:->Daily support in operations, Provide high-quality troubleshooting and customer / vendor relations and services to ensure positive communication between supplier, customer and department.->Data collection, preparing Survey questionnaire, New process define, process audit at all levels, automation of all reports generated.->Supervising any commercial activities for business excellence.->Responsible for installing the tallest Christmas tree in India at the Airport in 2019.->Determine best practices, benchmarking airports for implementing superior customer experience and work with the business to identify consistent and effective internal Controls.->Conducted market research at zero-cost to company during the Lockdown which was later used by MOCA and other agencies.->Liaison with Terminal heads for communication requirements and ensured effective communication campaigns and ad-hoc tasks for operational excellence.->Understand and be updated on the latest organisational advancement in technology, expansions mergers and etc.->Led the successful launch of Delhi Airport's official app (HOI) and conducted ground targeted marketing campaigns to drive F&B orders through the app. Further, evolved the campaign as per insights basis data to increase penetration and ATV of orders.->Support in the execution for various events, video shoots and advertisements. ->Modified customer service support system to reduce complaints by 10%.->Understanding passenger behaviour related to commercial actions taken. Show less

• 

  IndiGo (InterGlobe Aviation Ltd)

  Sept 2023 - Jun 2024

  Flight Manager
• 

  Delhi International Airport Ltd

  Jun 2024 - now

  Airside Monitoring Inspector