Lynda P.

Experience

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  United States Navy

  Sept 1987 - Sept 1989

  Military Police Officer
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  Warrior Transition Unit

  Aug 2008 - May 2010

  Family Readiness Support Assistant

  A dedicated Family Readiness Support Assistant with extensive experience supporting military families in an Army Warrior Transition Unit. Skilled in coordinating assistance programs, conducting family assessments, and facilitating communication between military personnel and their families. Demonstrated ability in crisis management, event planning, and resource coordination to ensure the well-being of military families during challenging transitions.• Coordinated and facilitated assistance programs to provide support to military families.• Conducted comprehensive family assessments to identify needs and provide appropriate resources.• Facilitated communication between military personnel and their families, ensuring they are well informed and supported.• Managed crises, providing immediate assistance and resources to distressed military families.• Planned and organized family readiness events to promote community involvement and support.• Acted as a liaison between the military unit and the family members, ensuring precise and consistent communication.• Coordinated resources and services from various agencies to meet the specific needs of each family.• Provided administrative support to the Family Readiness Group, including record keeping, correspondence, and scheduling.• Developed and implemented family readiness plans, ensuring all families are prepared for transitions.• Conducted regular follow-ups with military families to ensure they receive the necessary support and resources.• Managed confidential family data and information following privacy regulations.• Provided emotional support and guidance to families during challenging transitions.• Assisted in the preparation and distribution of family readiness materials and resources.• Collaborated with other service providers to ensure comprehensive support for military families. Show less

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  Army Community Service

  May 2010 - May 2011

  Program Manager

  Highly accomplished Program Manager with extensive experience in Army Family Services. Proficient in managing community volunteers, conducting interviews, personnel placement, and event planning. Demonstrated ability to create and implement strategic plans to enhance the delivery of services to army families, proven leadership skills with a track record of managing large teams and coordinating cross-functional efforts to achieve program goals.• Managed community volunteers, ensuring they were effectively utilized and their work was aligned with program objectives.• Conducted interviews and personnel placement, ensuring the right fit for each role within the program.• Planned and coordinated various events, including fundraisers, community outreach programs, and family support activities.• Developed and executed strategic plans to enhance service delivery to Army families.• Collaborated with cross-functional teams to ensure program objectives were met.• Monitored program performance, making necessary adjustments to ensure goals were achieved.• Managed program budget, ensuring all expenses were accounted for and funds were allocated effectively.• Led training programs for volunteers, enhancing their skills and knowledge for better service delivery.• Developed and implemented policies and procedures to ensure smooth operation of the program.• Built strong relationships with army families, providing necessary support and addressing their concerns.• Conducted program evaluations, assessing the effectiveness of services and identifying areas for improvement.• Coordinated with external agencies and organizations for partnerships and collaborations.• Ensured compliance with all military and civilian regulations and standards. Show less

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  Fantry Law

  Jul 2012 - Feb 2013

  Front Office Receptionist

  Detail-oriented and organized professional with extensive experience as a Law Office Receptionist. Utilizing my strong communication skills, combined with my ability to manage multiple tasks simultaneously, has enabled me to handle administrative duties in high-pressure environments efficiently. My role involved managing client relations, organizing schedules, and maintaining legal documents, all while ensuring a welcoming and professional office environment.• Managed and directed incoming calls, ensuring all inquiries were promptly addressed.• Greeted and assisted clients upon arrival, fostering a welcoming and professional environment.• Scheduled and coordinated appointments for attorneys, effectively managing their calendars.• Organized and maintained legal files, ensuring easy access for attorneys and legal staff.• Coordinated meetings and conference calls, handling all logistical details to ensure smooth operations.• Assisted with preparing legal documents, demonstrating attention to detail and confidentiality.• Managed office supplies inventory, placing orders when necessary to ensure uninterrupted office operations.• Handled incoming and outgoing mail, ensuring all documents were distributed correctly.• Maintained confidentiality of sensitive client information, adhering to law office protocols and standards.• Provided exceptional customer service, responding to client inquiries promptly and professionally. Show less

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  TTEC

  Jul 2013 - Oct 2016

  Service Delivery Supervisor

  Service-oriented professional with strong leadership and communication skills, experience in managing customer service teams, coaching on quality calls, and handling call escalations, ensuring smooth operations and exceptional customer support in a fast-paced call center environment.• Managed a team of up to 20 customer service representatives, ensuring efficient and effective call management.• Coached employees on delivering quality calls and providing top-notch customer support.• Handled escalated calls, resolving complex customer queries and issues professionally and on time.• Developed and implemented call center policies and procedures to improve service delivery and customer satisfaction.• Monitored and evaluated team performance, providing feedback and implementing strategies for improvement.• Cultivated a customer-centric environment, promoting the highest standards of customer service at all times.• Collaborated with other departments to ensure seamless service delivery across all customer touchpoints.• Conducted regular team meetings to discuss performance metrics, challenges, and areas for improvement.• Facilitated training and development programs for call center staff, enhancing their skills and knowledge.• Oversaw workforce management, ensuring appropriate staffing levels to meet customer service demands.• Implemented effective call routing strategies to minimize customer waiting times and improve service efficiency.• Used data analysis tools to track call center metrics, identifying trends and opportunities for improvement. Show less

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  Freelance

  Feb 2023 - Apr 2024

  Social Media Manager

  Motivated Social Media Content Manager with experience creating and implementing social media strategies. Proficient in content creation, brand development, and community engagement. - Social Media Management- Content Creation and Curation- SEO and Google Analytics- Graphic Design- Community EngagementSocial Media Content Manager- Developed, implemented, and managed social media strategy across multiple platforms.- Created relevant and engaging content, resulting in a 15% increase in followers.- Managed daily content, including scheduling posts and engaging with followers.- Analyzed data to measure the effectiveness of social media campaigns.Content Creation- Created engaging content for various social media platforms.- Collaborated with the marketing team to align social media strategy with business goals.- Monitored analytics to identify viable ideas and assess the success of campaigns. Show less

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  Forward March Inc. - Your Success is Our Mission

  Feb 2023 - Dec 2023

  WI Military Outreach Coordinator

  Dedicated and experienced Military Outreach Coordinator with a proven track record of connecting veterans and their spouses with career opportunities. Exceled at building relationships, conducting interviews, and utilizing social media for outreach. - Veteran Outreach and Engagement- Candidate Screening and Interviewing- Social Media Recruitment- Database Management- Relationship Building- Event Coordination- Marketing and Presentation• Developed and executed outreach strategies to engage military services and promote veteran-ready hiring programs.• Served as a veteran community liaison, establishing and maintaining relationships with key military organizations and contacts.• Provided resources and guidance to companies to build and enhance their veteran hiring initiatives.• Demonstrated deep understanding of military culture, translating military skills and experiences to civilian job roles.• Conducted educational sessions for companies regarding veteran recruitment, military culture, and the value of veteran hires.• Coordinated with HR departments to ensure veteran-friendly policies and practices were implemented in the hiring process.• Facilitated company participation in military job fairs and other veteran-focused recruitment events.• Assisted companies in developing a military-friendly brand and online and offline presence.• Evaluated and monitored the success of veteran hiring programs, providing feedback and areas for improvement.• Advocated for the inclusion and recognition of veterans in the workplace, increasing awareness of their unique skills and experiences.• Collaborated with military transition offices to facilitate veterans' transition into civilian careers.• Utilized understanding of military culture to communicate and engage with veteran candidates effectively. Show less

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  Sparrow Consulting, LLC

  Aug 2023 - now

  Director of Client and Marketing Strategies

  As a Director of Client and Marketing Strategies, I am responsible for a wide range of tasks focused on promoting the growth and success of the company. My role includes cultivating and maintaining client relationships, working closely with our clients to understand their needs and objectives, and developing strategies to exceed their expectations. I am adept at creating and implementing comprehensive marketing strategies that effectively increase brand awareness and drive customer engagement. My leadership skills enable me to coordinate with different departments and lead teams, ensuring our marketing strategies align with company goals.Analyzing marketing data and metrics is integral to my role, allowing me to evaluate the success of our campaigns and strategies and make necessary adjustments to optimize performance. I manage the marketing budget, ensuring we use resources effectively to yield the best return on investment.Staying current on market trends, competitor strategies, and customer needs is vital in my strategic planning and decision-making role. I oversee the creation of marketing content that resonates with our target audiences, effectively conveying our brand message. My ultimate goal is to drive success while making a significant impact. Show less