Michael Dinata

Experience

• 

  Thai Arts

  Mar 2019 - Jan 2020

  Waiter
• 

  Grenfell Rise

  Jun 2020 - Sept 2020

  Public Affairs Officer

  • Led a team of five to set up and manage the organisation's website, social media channels (Twitter, Instagram, Facebook), and internal communications (Slack, Zoom, Trello, GSuite).• Developed a Python program using the Twitter API to collect data for the organisation's CRM database and perform sentiment analysis on public opinion and trends regarding Grenfell and the public inquiry.

• 

  UK Civil Service

  Jul 2020 - Jul 2020

  Intern (EDIP)

  Following a successful application, I took part in the Early Diversity Internship Programme for the Civil Service (Fast Stream).

• 

  University of Exeter

  May 2021 - Jun 2023

  • Nominated for Student Employee of the Year award.• Achieved promotion to a senior role within the department.• Managed and trained a team of junior ambassadors on IT helpdesk duties.• Created an efficient scheduling system to automate hours claims and distribution.• Compiled monthly stats reports using both quantitative and qualitative data which was presented to the the Head of Digital and executive committee.• Spearheaded a first-of-its-kind project to teach digital skills to new and mature students.• Performed all risk assessments for departmental events and pop-up stalls. Show less • Provided IT helpdesk support with 5k+ resolved tickets and a 100% customer satisfaction rate.• Consulted staff and students on best practices for a myriad of software including ArcGIS, RStudio, Python, MatLab, Office 365, Deswick, and more.• Lead all high-value support consultations with executive members of staff including the Pro-Vice-Chancellor.• Developed and improved the IT helpdesk workflow, creating a more efficient ticketing system.• Created SharePoint webpages on how to use multi-factor authentication, PowerApps, and more. Show less • Provided essential IT security support for high risk and priority MFA queries during the COVID-19 pandemic.• Resolved up to 100+ tickets a day, ensuring students and staff were able to access online university services and continue their work.• Communicated complex instructions across the phone to often frustrated and tech-adverse customers in a way that was clear and understandable.• Performed customer service in Mandarin to international students calling from abroad.• Worked under extreme pressure, resolving tickets as part of an emergency crisis response unit when one-third of the university lost access to their online accounts. Show less

  • Senior Digital Transformation Ambassador

    May 2022 - Jun 2023

  • Exeter Student Ambassador (ESAS)

    Dec 2020 - Nov 2022

  • Digital Transformation Ambassador

    Jul 2021 - May 2022

  • Essential IT Ambassador

    May 2021 - Mar 2022
• 

  Autonomy

  Jan 2022 - May 2022

  Research Associate

  • Worked as a named author on a collaborative research project to produce a report on a Basic Income trial for Cornwall.• The article was published online and received national news coverage, being reported on by news organisations including the BBC. • Performed and supported primary and secondary research on attitudes of Cornish residents to a basic income, access to healthcare, childhood poverty, and more.• Collaborated with economists, policy experts, and university researchers to develop relevant economic models and data analysis and visualisation. Show less

• 

  De Beers Group

  Jun 2023 - now

  • Building new geospatial features to the GemFair app to identify and analyse emerging environmental, social, and governance (ESG) risks across 200+ artisanal and small-scale diamond mining sites in Sierra Leone.• Integrating Tracr blockchain technology to the GemFair app and website by developing new diamond tracing app features and industry-leading consumer-facing diamond tracing experiences.• Working with the product team and stakeholders in an agile environment to maintain and support the GemFair application during its transition to V2.0.• Updating GemFair's customer-facing website to optimise and improve UX, UI, and performance.• Leading implementation of UAV technology into GemFair operations, conducting field operations and pilot training in Sierra Leone.• Managing all social media channels generating an increase of 94% total followers, 656k% impressions, and 4.5k% engagement in the first 5 months - outcompeting competition for MoM growth with a fraction of the budget. Show less • Consulted GemFair and De Beers Group senior management on key business problems.• Designed and developed an innovative due diligence project using satellite remote sensing and geospatial technology to identify and analyse emerging environmental, social, and governance (ESG) risks in artisanal and small-scale diamond mining in Sierra Leone.• Presented findings to 100+ colleagues, senior executives, and industry leaders at the international De Beers Exploration R&D Colloquium.• Automated CRM workflows using Python reducing time spent on administrative tasks by 50% Show less

  • Product Owner (Transformation and Sustainability)

    Oct 2024 - now

  • Full Stack Engineer

    Nov 2023 - Oct 2024

  • Digital Strategy Intern

    Jun 2023 - Nov 2023