Sadeq Mansoor

Experience

• 

  The Apple Centre

  Jan 2008 - Jan 2012

  IT Support Technician
• 

  Indra

  Feb 2013 - now

  Change Management & Services Coordinator

  Work with Management level in planning, developing and executing change initiatives across the organization.Develop change management plan based on business demand, challenges and implications.Evaluate project plans and identify change initiatives required for successful project execution.Implement change management strategy and method to deliver sustainable results.Deliver specific plan to mitigate business risks and concerns.Perform change readiness assessment to determine feasibility of implementation and present the results to business units.Support Managers in relation to change management plans including communications, trainings, stakeholder engagement, and impact analysis. Monitor the adoption and utilization of change initiatives. Review existing plans and recommend improvements of organization SLA & KPI’s.Identify performance gaps and provide corrective actions.Provide information and assistance to business units in executing the change initiatives.Act as primary contact to address any issues and queries on change management activities.Services Coordinator Assist the operational services managementInvestigate issues impacting the service level agreements & KPI’s.Submit services reports and managing the complaint reported about the system or users services center.Acts as liaison between clients and company.Answers client and user questions.Reports problems and unresolved issues to service manager.Generate up reports of management & client requirements.Presents reports to company director or manager.Devises ways to improve customer service and client relationships.Schedules meetings with prospective and existing clients. Show less