
Michael Ryan

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About me
Manager, Enterprise Services at Qualtrics
Education

Bradley University: Foster College of Business
2014 - 2016Master of Business Administration (M.B.A.) Business Administration and Management, General
Bradley University
2009 - 2013Bachelor's Degree Business Administration and Management, GeneralActivities and Societies: St. Jude's Up Til Dawn Advisory Committee, MBA Association
Experience

Bradley University
May 2011 - Jun 2016Advising prospective students and family members about admission criteria, financial assistance process and other critical factors in the college decision process. Assisted in the coordination of new recruitment strategies , management of tour guide group, and enrollment management events.
Admissions Representative
Jun 2013 - Jun 2016Admissions Intern
May 2011 - May 2013

The HON Company
Jun 2016 - Nov 2020Construct product roadmaps by gathering customer requirements and feedback through voice of the customer interviews to gain deep understandings of market opportunities and drive business development. Directed and introduced category launch strategies designed to optimize market reach and sales engagements in North America. Developed and cultivated B2B relationships to drive strategic sales and marketing framework for DC Metropolitan territory. Developed and cultivated B2B relationships to drive strategic sales and marketing framework for DC Metropolitan territory. Drove internal sales functions, development and implementation of business plans aimed at effectively improving brand positioning and reach to northeast region territory.
Product Marketing Manager
Aug 2020 - Nov 2020Category Merchandising Manager
Apr 2019 - Aug 2020Business Development Manager
Jun 2018 - Apr 2019Business Development Associate
Nov 2016 - Jun 2018Sales Team Member
Jun 2016 - Nov 2016

Clarabridge
Nov 2020 - Oct 2021Business Consultant
Qualtrics
Oct 2021 - nowManager, Business Insights & Analytics
Aug 2022 - nowPrincipal Analyst
Jun 2022 - Aug 2022Senior Analyst, Technical Account Manager
Oct 2021 - Jun 2022
Licenses & Certifications
- View certificate

CX Analyst Solution Specialist
ClarabridgeDec 2020 - View certificate

Configure Intelligent Scoring for Quality Assurance
ClarabridgeNov 2020 - View certificate

Contact Center Analyst
ClarabridgeNov 2020 - View certificate

Crisis Command Center CX Analyst
ClarabridgeNov 2020 - View certificate

Fundamentals of Clarabridge
ClarabridgeNov 2020 - View certificate

Power User CX Analyst
ClarabridgeNov 2020 - View certificate

Quality Assurance – Monitoring Team and Agent Performance
ClarabridgeNov 2020 - View certificate

CoreXM Expert Certification
QualtricsDec 2022 - View certificate

CustomerXM Expert Certification Exam
QualtricsDec 2022 
Product Management Certificate
Cornell UniversityDec 2020
Volunteer Experience
Entrepreneur Mentor
Issued by Bridge for Billions on Mar 2020
Associated with Michael RyanMentor
Issued by Ustrive on Oct 2019
Associated with Michael RyanVolunteer
Issued by Community Lodgings Inc on Feb 2017
Associated with Michael RyanAdvisor
Issued by St. Jude's Up Til Dawn on Jun 2013
Associated with Michael Ryan
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