Md. Masum Hayder

Experience

• 

  Grameen Phone Ltd.

  Sept 2005 - Dec 2008

  Officer, Travelers to Customer, Retention & Win-back Dept., Customer Service Division

  Job Responsibilities:SALES:• General SME/SOHO sales as a member of new Sales channel developed by Brand which Named 'TC- Sales'.• Successfully completed SME Sales under the BRAC-GRAMEENPHONE WEC project.• GP DEAR: Under GP Dear project achieved the best performers’ position.SERVICE SELLING:• Work closely with key Priority Customers in order to boost up and facilitate extended usage of mobile phone subscriptions and value-added features like IR, Auto debit, Edge and VAS etc.RETENTION:• Winning back those shorts of customers who are dissatisfied with GP and have already leaved or going to leave.• Indeed to have a Courtesy visit with high payee and highly deposited subscriber.RELATIONSHIP:• Maintaining close relationship with the High ARPU, Strategic clients, VIP, CIP, Govt. Bodies.EVENT ORGANIZING:• Ensure efficient and effective implementation of different interactive events and promotional activities with the Priority Customers. Show less

• 

  Grameenphone Ltd

  Nov 2008 - Apr 2010

  Senior Executive, Account Manager Priority, Direct Sales,Commercial Division.

  Responsibilities:• Undertake sales activities as one of the Direct Sales team for Priority customers’ e.g. High Revenue generating, Strategic, VIP, CIP, Government High officials and individuals to ensure the availability of Grameenphone products and services.• Quarterly Key Account Planning & adhere towards reaching yearly sales target in a compliant way & prioritize company values.• Consult and identify the customized requirements from the client base & proactive push sell of connections, devices, Voice and non voice services.• Ensure prompt customer service and maintain a good relationship to retain customers.• Endeavor towards achieve and increase the revenue from each and every client account.• Co-ordinate with relevant internal stakeholders to design the tailor made services for the Priority Customers. • Monitor the sales performance against the sales targets.• Analyze competitive scenario within the targeted Priority Customer Group and provide quality feedback and inputs to the company on a regular basis in countering competition from time to time.• As a team leader (3 months work as Group Manager) develop team members/ account managers and coach them regularly and intensively in achieving their respective business targets on quality Sales• Provide multi-level support to the team members/ Account Managers in terms of achieving their client acquisition and retention targets.• All types of unit reporting (Daily, weekly, Monthly, and Quarterly) as well as performance report of the unit members and according to that send report to management. Show less

• 

  GrameenPhone Ltd.

  May 2010 - now

  Senior Executive, Product

  Responsibilities:• Planning & scheduling network configuration of SIM Cards through coordination with Networks team• Conducting comprehensive service feature & quality control tests to ensure right quality SIM in the market• Facilitating Sales team to make required level of products available in all channels• Implementing appropriate technological features for SIM cards• Maintaining an efficient vendor relationship to ensure quality product and timely delivery• Maintaining & tracking SIM Card related internal databases Show less

• 

  Grameenphone Ltd

  Jun 2016 - now

  Lead Specialist