Rebecca Watkins

Experience

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  Campion Gardens Retirement Village

  Jul 2004 - Jul 2006

  Living enviromental carer
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  River Island

  Jul 2006 - Sept 2010

  > Led the menswear department to consistently exceed sales targets through effective merchandising and customer engagement strategies.> Managed, trained, and motivated a team of sales associates, fostering a high-performance culture and enhancing product knowledge.> Inventory Management: Oversaw inventory control, ensuring optimal stock levels and effective product rotation to maximize sales opportunities.> Delivered exceptional customer service, addressing inquiries and resolving issues to build long-term customer loyalty.> Developed and implemented compelling visual displays that highlight product features and drive customer interest.> Analyzed sales trends and customer feedback to inform purchasing decisions and adjust marketing strategies.> Coordinated in-store promotions and events to enhance brand visibility and drive traffic, resulting in increased footfall and sales. Show less

  • Menswear manager

    Sept 2009 - Sept 2010

  • Sales And service manager

    Jul 2007 - Sept 2009

  • Sales Specialist

    Jul 2006 - Jul 2007
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  Mark Jermin Stage School

  Sept 2007 - Sept 2009

  Dance Teacher
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  Cellcom Communications - Cellcom.ca

  Sept 2008 - Sept 2009

  Sales Team Manager
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  ATG Entertainment UK

  Oct 2010 - Jan 2013

  Front of house Supervisor

  Dedicated Front of House Supervisor with a strong focus on delivering exceptional customer service and ensuring smooth operations. > Supervised and trained front-of-house staff, fostering a positive work environment and ensuring high standards of service delivery.> Ensured an exceptional guest experience by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere.> Managed daily front-of-house operations, including scheduling, staffing, and workflow optimization to enhance efficiency.> Ensured compliance with health and safety regulations, implementing best practices to create a safe environment for staff and guests.> Monitored staff performance and provided ongoing feedback and training to improve service quality and team dynamics.> Assisted with inventory control and supply ordering, ensuring that all front-of-house areas were well-stocked and organized.> Collaborated with management to plan and execute special events, enhancing guest engagement and satisfaction Show less

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  AIDA Cruises

  Jan 2013 - May 2017

  Lead Vocalist/Dance Captain

  Performed globally as Lead vocalist and Dance Captain, showcasing versatility and leadership across various international stages.> Skilled in delivering high-quality performances across various genres and platforms. > Ensuring all cast were on point with attention to detail.> Collaborated with directors, choreographers, and fellow artists during rehearsals to refine routines and ensure cohesive performances> Fostered connections with audiences, enhancing the overall entertainment experience and promoting positive feedback.> Worked closely with production teams to coordinate stage setups, sound, and lighting, ensuring seamless execution of performances. Show less

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  Edge Entertainment

  Mar 2014 - Jan 2019

  Band Manager

  Band Manager with extensive experience managing music acts for luxury events worldwide. Clients include:Ferrari GoogleArmaniRugby World CupBurj Al Arab (Dubai)BAFTAF1 (Abu Dhabi)FIFA World Cup (Qatar)High profile weddings and functionsMiami music week Key responsibilities include:> Client relations: Cultivated and maintained relationships with prestigious clients, ensuring exceptional service and a personalized experience for each event. > Event Coordination: Oversaw all aspects of event logistics, including contract negotiations, scheduling, and on-site management, ensuring seamless execution of performances.> Strategic Planning: Developed tailored performance packages and marketing strategies to align with client expectations and enhance brand visibility.> Budget Management: Managed budgets for events, optimizing resource allocation while ensuring high-quality production standards.> Talent Development: Worked closely with artists and muscicians to refine their performance and branding, fostering their growth and enhancing their marketability.> Networking: Established and nurtured connections within the luxury event industry, identifying new opportunities for collaboration and partnerships.> Problem Solving: Proactively addressed challenges and resolved issues to ensure successful event outcomes and client satisfaction.> Global Reach: Coordinated international engagements, adapting to diverse cultural contexts while maintaining the brand's integrity and appeal.> Participated in tours, managing logistics and travel arrangements while maintaining high performance standards across diverse locations.> Coordinated travel logistics and flight arrangements for large groups of artists and crew, ensuring seamless transportation for events> Event Safety and Risk Management Show less

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  Simply Gym

  Aug 2017 - Jan 2020

  Sales Manager - Duty Manager

  > Developed and implemented comprehensive sales strategies that align with organizational goals, resulting in consistent revenue growth across three sites: Cardiff, Swansea and Llansamlet.> Led and motivated a high-performing sales team, providing coaching, training, and performance management to enhance productivity and engagement.> Conducted in-depth market research to identify trends, customer needs, and competitive positioning, informing strategic decision-making.> Fostered strong relationships with key clients and stakeholders, ensuring customer satisfaction and loyalty while identifying upselling and cross-selling opportunities.> Prepared accurate sales forecasts and reports for senior management, analyzing performance metrics to drive data-informed decision-making.> Managed the sales budget effectively, optimizing resource allocation and identifying opportunities for cost savings.> Worked closely with teams to develop promotional campaigns and initiatives that drive sales performance.> Successfully negotiated contracts and closed deals, consistently achieving or exceeding sales targets. Show less

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  Snap Fitness 24/7

  Jan 2020 - Sept 2020

  General Manager

  > Developed and executed a comprehensive strategic plan for the club, ensuring alignment with organizational objectives while overseeing daily operations. > Designed and implemented policies and procedures to enhance operational efficiency and optimize gym performance.> Led the recruitment and training initiatives for new employees, cultivating a skilled and motivated workforce.> Monitored and analyzed the club's budget, identifying opportunities for cost optimization and operational enhancements.> Prepared and presented detailed financial reports—both quantitative and qualitative—for review by Directors.> Strategically addressed challenges such as profit decline and member attrition through comprehensive analysis and innovative solutions.> Managed debt recovery processes for members with outstanding fees, ensuring timely collections and maintaining member retention.> Facilitated daily team meetings and invested in employee development through targeted training and coaching, fostering a collaborative work environment.> Engaged team members in driving sales performance through well-planned events, promotions, and member retention initiatives.> Conducted thorough risk assessments and ensured compliance with health and safety regulations.> Focused on brand development and maximizing profit potential through strategic marketing and operational initiatives. Show less

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  Anytime Fitness UK

  Sept 2020 - now

  General Manager

  Results driven General Manager of a dynamic fitness facility, with a proven track record in driving operational efficiency and business growth.> Leading a diverse team of fitness professionals, ensuring high levels of staff engagement, training, and performance management to deliver exceptional service. Leading and mentoring cross-functional teams, fostering collaboration, accountability, and high performance.> Developing and implementing operational procedures and best practices that enhance efficiency, streamline processes, and optimize resource allocation and performance.> Managing budgets, forecasting, and financial reporting, ensuring profitability and sustainable growth while identifying opportunities for revenue enhancement.> Drive initiatives to improve member satisfaction and retention through tailored programs, feedback mechanisms, and community engagement.> Collaborate with marketing teams to develop promotional campaigns and partnerships that attract new members and enhance brand visibility. Conduct market research and analysis to identify trends, opportunities, and competitive positioning, informing strategic decisions.> Health and safety compliance, ensuring adherence to health and safety regulations, promoting a safe and welcoming environment for everyone, managing risks associated with business operations.> Contribute to long-term strategic planning and goal setting, aligning facility operations with organizational objectives. Identify areas for operational improvement, implementing best practices to enhance efficiency and productivity. Show less

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  Heritage capital ltd

  Sept 2023 - now

  Human Resources Manager

  Working in a dynamic conglomerate environment, managing cross-functional teams to drive initiatives. Applying HR practices and implementing strategies across diverse sectors including healthcare, property and leisure.> Leading learning and development programs to enhance employee skills, promote career growth, and improve overall organizational performance.> Developing and implementing recruitment strategies tailored to diverse sectors, attracting qualified candidates and fostering workforce diversity.> Designing sector-specific training programs to enhance employee skills, compliance, and performance, ensuring alignment with industry standards.> Establishing and executing performance evaluation systems, facilitating employee feedback and promoting continuous improvement.> Cultivating strong employee relations through effective communication, conflict resolution, and engagement initiatives, enhancing overall workplace morale.> Improving and maintaining HR policies that align with best practices and legal requirements, ensuring organizational compliance across sectors.> Leading HR initiatives during organizational changes, supporting seamless transitions and maintaining employee engagement throughout the process.> Leading the redundancy process, providing support to affected employees and facilitating smooth transitions through communication and resource allocation.> Facilitating salary negotiations, ensuring fair compensation packages while aligning with organizational budget and market standards. Show less