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Bindu HP

Bindu HP

HR

Followers of Bindu HP314 followers
location of Bindu HPBengaluru, Karnataka, India

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  • Timeline

  • About me

    Process consultant with an experience of 13 years in IT – Product development, Service Delivery, Process excellence across various industry verticals and extensive working exposure.

  • Education

    • SJBIT

      2006 - 2010
      Bachelor of Engineering (BE) Information science (ISE)

    • Vijaya junior college

      2004 - 2006
      2nd PU PCMB

    • BHSS

      2002 - 2004
      10th

  • Experience

    • Source one

      Nov 2010 - May 2011
      HR

    • IGATE

      May 2011 - May 2015
      Senior system engineer

    • Microland Limited

      May 2015 - Mar 2016
      Process Analyst

      Quality management, continual service improvement, CSAT ,compliance, cost reduction, RCA , utilization analysis,Audit,ITIL and six sigma methodologies

    • NTT

      Dec 2016 - May 2020
      Workflow/Quality Specialist

      Responsible for quality Assurance to the agreed SLA and OLA, Continual service improvement ,major incident management , Incident and change management , Process Management . Creating SOP's and process Maps for new Process . Part of Transition management.Implementing Lean with Value Stream Mapping to reduce waste . Implementing ITIL Framework. Tracking Workflow using Servicenow, BMC Remedy , HP Service Now.

    • Anthology Inc

      May 2020 - Dec 2023
      Senior Process Consultant

      Process consultant at a product based company

    • Cognizant

      Feb 2023 - now
      Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Bindu HP
      Certificate of appreciation for process improvement since live of project IGATE global solutions Mar 2013