Douglas Klimas

Experience

• 

  Digtital Equipment Corporation

  Jan 1983 - Jun 1985

  Software Specialist

  Software Specialist, Digital Equipment Corporation, customer support center Atlanta, Georgia. I provided remedial telephone support for personal computers. This activity consisted of hardware / software problem isolation and configuration recommendations with primary focus on communications, terminal emulation, and file transfer software.

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  Hewlett-Packard

  Jun 1985 - Jul 2013

  Technical Account Manager / Consultant for Hewlett-Packard (HP) providing mission critical support for large corporations in Colorado Springs, CO and Rio Rancho, NM. Responsibilities and activities include:* Manage problems from initial report through delivery of a solution* Remote technical support for proactive and reactive issues* Assist with customer upgrade plans and implementations* Make recommendations to improve customer operations * Interact with managerial and technical personnel at all levels* Work with a team of professionals delivering 24 x 7 x 365 technical support * Cooperatively interact with individuals having various personalities, backgrounds, and industry experience to deliver solutions * Develop procedures, processes, and associated documentation for call handling* Provide real-time reference material for technical issues* Create and deliver technical seminars to peers* Remedial support on OpenVMS & OpenVMS cluster software* Remedial support on Tru64 Unix & TruCluster software* Hardware support for VAX, Alpha, and Integrity servers* Hardware support for HP Virtual Tape Library Systems (VLS), ESL Physical Tape Libraries, XP disk arrays, EVA storage arrays, & Brocade switches Show less Senior Software Specialist for Digital Equipment Corporation, customer support center in Colorado Springs, Colorado supporting OpenVMS. Responsibilities included providing remedial support to customers via the telephone and electronic communications. This activity consisted of all levels of system management assistance, operating system internals, crash analysis, networking, and hardware / software problem isolation. I created processes for using, managing, and troubleshooting various aspects of the operating system as well as how to customize functions using programming interfaces. Show less

  • Data Center Technician / Coordinator

    Jul 2011 - Jul 2013

  • Technical Account Manager and Consultant

    Jan 1994 - Jul 2011

  • Software Specialist / Consultant

    Jun 1985 - Jun 1994
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  DXC Technology

  Jan 2020 - now

  Data Center facility management including -work load placement-coordination of equipment removal-power allocation-tours-inventory management-audits-communicating with and coordinating contractor activitiesand anything else required to keep the data center powered and cool. The goal of the data center is to remain running 7x24x365. If we cannot accomplish that then why are we here and in the business? The expectation of clients entrusting us with their IT environment is being a safe pair of hands. My responsibility is to make sure those hands stay that way. Acquired Certified Data Center Design Professional (CDCDP) credential from CNET training in 2014. Show less

  • Data Center Facility Manager

    Jul 2013 - now

  • Senior Professional Configuration Management

    Jan 2020 - Jun 2020