Laura Dawe

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Windermere, Florida, United States

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Timeline
About me
Member Services Manager @ Disney Vacation Club | Hospitality Business Management
Education
- Washington State University
  -
  Bachelor of Arts - BA Hospitality Administration/Management
- Washington State University
  2000 - 2004
  Bachelor of Arts (B.A.) Hospitality Business Management
  Activities and Societies: Minor in General Business President's Honor Roll Scholar
Experience
- Walt Disney World
  Aug 2004 - Apr 2016
  World Showcase Center encompasses the Outpost, Germany, Italy, and American Adventure. Responsible for operating a business unit with a heavy emphasis on additional services for our guests ranging from Personalization, Lost & Found, Package Pickup/Hotel Delivery, and Mobility Rentals.
  - Guest Experience Manager
    Feb 2016 - Apr 2016
  - Retail Guest Service Manager
    Jan 2010 - Jan 2016
  - Retail Guest Service Manager
    Jan 2005 - Jan 2010
  - Merchandise Hostess
    Aug 2004 - Jan 2005
- The Walt Disney Company-CHINA
  Apr 2016 - Jun 2016
  Merchandise Task Force Member
  Part of the Shanghai Task Force for Merchandise. Ready to train and inspire the Cast and Peers for our Grand Opening and beyond.
- Walt Disney World
  Jun 2016 - now
  Guest Experience Manager
- Disney Vacation Club
  Sept 2017 - now
  Member Services Manager
  A centralized department that handles inbound and outbound phone calls from Disney Vacation Club Members. Along with the call center, manage exclusive Member Spaces as a direct Membership Benefit providing Member Services assistance in person.
Licenses & Certifications
- Duolingo Italian Fluency: Intermediate (Estimated)
  Duolingo
  Feb 2016
  View certificate
- Duolingo Italian Fluency: 61%
  Duolingo
- WSET Level 1 Award in Wines
  Wine & Spirit Education Trust
  Oct 2024
- Duolingo Spanish Fluency: Advanced (Estimated)
  Duolingo
  Feb 2016
  View certificate