Sonia Valdes

Experience

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  Rassini

  Jun 2003 - Jun 2005

  Customer Service Representative

  Responsible for receiving our customer daily and monthly requirements called “releases” and capturing them on Manufacturing Pro. Also processed daily reports to forward to the production area with the customer’s requirements for the week, considering and revising the inventory available so we would not over or under produce goods. After the daily shipments were done, I sent customers their ASN’S (Advanced Shipment Notice). Also analyzed sales forecasts and projections for the next few weeks and months. I had daily communication with my main customer, Rassini Chassis System located in Ohio, via e-mail as well as telephone. For a short term, I also helped out with the imports of the raw materials. Show less

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  Littelfuse

  Mar 2012 - now

  After 1 year of working as a CSR, I was promoted to Inside Sales managing Littelfuse Representatives and distributors for the South Central region of the US including TX, LA, OK, MO, and KS reporting to my Regional Sales Manager. Then my RSM and I were moved to mange the Southeast part of the US including TN, LA, FL, NC, SC, VA, AR, GA, KY. In this role, to mention some of my responsibilities: > Respond to Littelfuse reps with distributor inquiries. > Respond to distributor inquiries > Help marketing with promotions and programs in my region > Run Sales reports > Request and handle customer forecasts > Expedites: simple and line down situation expedites. > Review sample and return requests as well as customer stock rotations > Create a monthly highlights report for my region > Attend 1-800 customer calls as a back up for CS Show less

  • Customer Suport Manager

    Aug 2019 - now

  • Inside Sales Representative

    Apr 2013 - Aug 2019

  • Customer Service Representative

    Mar 2012 - Apr 2013