Surender Kumar

Experience

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  Syniverse technology

  Sept 2011 - Jul 2017

  System Analyst -II

  Job Profile:-• Praised by the client for the work done throughout the project. • Checking Server performance and Logs of Web logic server, tomcat server and Oracle server.• Working on oracle 11g update the Data Base, check RAC status, listener Status, Storage connectivity and check the connectivity with Application server• Managing and administrating of user accounts /Groups and their specific rights.• Communicate directly with Customers while investigating or providing problem resolution.• Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction. • Develop and maintain an in depth working knowledge of all products and services offered by Company• Control production by monitoring system processes, working to resolve system a bends and following established escalation procedures as required. Monitor, execute and Support the operations installation of new software release/update into production by providing high technical guidance to operations personnel.• Generate internal reports to support future business opportunity as well as analyzing and giving problem resolution. • Worked as a single point of contact (SPOC) for both the clients throughout the project. • Worked at client side (Uninor, BSNL, MTNL) for the implementation of the software using web logic application server, Oracle 11g Database and SSL for security.• Worked at client side (Uninor, BSNL) and performed end to end testing of the software with Mobile Clearing House and other operator.• Individually performed the Final Acceptance testing (FAT) of the software at client side (Uninor). Show less

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  Estel Technologies

  Jul 2017 - Aug 2019

  Senior System Engineer

  I am working on mobile money project and implement the application in Linux/cluster/aws/devops environment

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  DXC Technology

  Jan 2020 - Jun 2020

  Sr. System Administrator
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  Fiserv

  Nov 2020 - now

  Technical Lead