Jonathan Mongare

Experience

• 

  Scale AI

  Nov 2020 - Mar 2022

  Machine Learning data Audit

  Machine Learning: Image Processing Segmentation, Noise Removal and Compression

• 

  Proscene Systems Limited

  Mar 2022 - now

  Supporting currently released software versions and software development. Functioning, often as a one-man group, supporting both the Digimaster and express printer products.Responsible for coordinating service and development to provide solutions to customer problems. This included providing problem analysis and driving timelines. High customer satisfaction was maintained despite severe.Sole 3rd level support contact for customer and field system analysts.Consistently provided direction and answers that allowed customers to consistently meet their contractual commitments.Creates software patch specifications, interfacing with the software media, vendor and directing the release of service updates. Patch releases averaged per year and resulted in decreasing service costs and increasing customer.Updating installation and operational documentation to reflect changes in software versions. Taking over this task allowed the products to take advantage of updates and changes despite personnel reductions.Volunteered to learn the eco-creation process for all new and currently released product software.Manage hardware replacement to address end-of-life situations. Worked with developers through the qualification process performing the verification testing. Show less

  • Customer Support Engineer

    Mar 2023 - now

  • Programmer and AV Technician

    Mar 2022 - Sept 2023