Denisa Glončáková

Experience

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  LUCCO a.s.

  Jan 2003 - Jan 2010

  Project Manager

  - 250 employees- engineering and manufacturing companySubmiting applications for EU grants, finalising and monitoring reports, supervising projects realisation, selection procedures.Civil engineering project monitoring, cost monitoring.Company promotion, cooperation on web design, promotional items, annual reports etc.

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  OKIN Process

  May 2015 - Aug 2022

  Service Program Manager is responsible for managing of internal and external resources in order to deliver services and meet contractual commitments. The SPM serves as a client advocate and seeks to add value through proactive delivery of new solutions and services.RESPONSIBILITIES:Proactively develop and maintain client relationshipsAnalyze all contract requirementsReporting for customer network performanceCoordinate the work of the operating teamsProactive analysis and assessment of problems and resolving themAssist customers with registration and other online solutionsProvides training to customer if required Show less Providing professional end-to-end Project Management for Customers whilst adhering to Prince2 methodology, ITIL and framework.Planning and directing all aspects of assigned projects, including project timelines, requirements, milestones, status updates and escalating issues.Manage scope expectations, project costs and schedule to deliver accurate projects, on time and within budget.Communication in a professional manner with the client to ensure the client´s expectations are managed and met within the agreed deadlines.Providing regular updates to both client and customer alike.Order processing, data monitoring, tracking using various system tools.Resolving issues according to internal manuals whilst adhering to the escalation process. Show less

  • Project Manager

    Nov 2019 - Aug 2022

  • Service Program Manager

    Jun 2016 - Nov 2019

  • Customer Project Manager

    May 2015 - May 2016
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  Lenzing Business Services s.r.o.

  Sept 2022 - now

  Project Manager

  Manage and direct the key Lenzing Business Services projects - transitions, process improvements, new business solutions.