Hang Hoang Thi Thu

Experience

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  Naman Retreat

  Jan 2015 - Mar 2016

  Senior waitress

  Main roles:- Senses maker (January 2015 - April 2015) + To join in trainning class about food and beverage knowledge. + To prepare all needed conditions for operation. + To introduce and give advice for courses and appropriate beverage. + To take care of guest during their dining time.- Senior staff (April 2015 - March 2016) + Daily in charge of session. + To arrange staffs for smooth operation. + To take care of VIP guests. + To check guest's satisfaction, receive and solve complains. + To report accident and complains to Supervisor.- Senior member of Interaction team (December 2015 - March 2016) + To contact guests and give information about upcoming events, convince them to make reservation. + To receive booking, special request, up-selling related product (wines, beverages, decoration,...). + To check another member's task, summarize all infomation into a list and report to Banquet manager. + To talk with guest daily about their experience in our department, their special request during staying time. Show less

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  Laguna Golf club, Laguna Lang Co

  Apr 2016 - May 2016

  Guest Relations Officer

  - To check-in and check-out for golfer.- To introduce about golf club, answer guest's questions.- To check guest's satisfaction.- To receive and respond booking information from guest, sales department, Banyan tree and Angsana resort via phone or email; check and make reservation accordingly.- To submit Daily report (revenue report, player count, tee time for the next day,...) to Manager and related department.

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  VietinBank

  Jun 2017 - now

  Customer Relations Coordinator