Mohamed Shifaz

Experience

• 

  Alli Company (Pvt) Ltd

  Nov 2014 - Feb 2020

  • Controlled Accounts Receivables and followed up with the Sales Team to ensure timely collection and tonotify them of any overdue, as well as to ensure timely reconciliation with customers.• I successfully developed Business Intelligence reports using complex Excel spreadsheet, AccessDatabase, PSQL, and Microsoft Power BI tool feature to ensure all data and numbers are correctbefore making decisions for higher management.• Followed up with all plant departments for day-to-day completion of production as per demand based onpredicted volume to ensure all customer products requirements are met.• Using SQL, I created Access database objects such as tables, views, and materializing views to buildcustomized automated reports that capture accurate data and information to analyze processperformance.• Maintained and was responsible for all branding partners´ accounts and documents in order to providesupply on demand, as well as Accounts Receivables Control in order to ensure the branding process ransmoothly and efficiently by collaborating with branding partners and internal departments.• Maintained the tender price and agreement-related and documentation work to ensure that the tenderwork was completed successfully and efficiently.• Successfully collaborated with the Microsoft team during the implementation of azure cloud computingduring the ERP system installation on the cloud, and maintained the firewall ports and Windows serverdetails to ensure system access is secure. Show less

  • Account Executive (MIS)

    Aug 2018 - Feb 2020

  • Account Assistant

    May 2015 - Jul 2018

  • Trainee Account Assisnatnt

    Nov 2014 - Apr 2015
• 

  Scicom MSC Bhd

  Feb 2020 - Dec 2023

  Specialist Management Information System

  • I were able to effectively developed predictive WFM model and tool to forecast transaction volume at upto 95% accuracy at daily level. with Erlang - C and linear resource planning calculation, to offer accurateanticipated volume to analyse required headcount to meet the SLA for Major projects including Airline,Multinational FMCG company, Hospitality and Larger Baking Contact Center.• I managed to developed Contact Center automated reports using Advanced Excel, SAP BI Tool,MicroStrategy BI Tool, Power Query, Marcos integrated with high level ACD system like Genesys,Avaya and Aspect.• I managed developed data model and automated tool to analyze employee performance, followed byclustering and ranking, resulted better PRA management.• I were able to effectively develop business Intelligence through behavioral analysis which resulted up to62% growth in Customer Satisfaction Score and reduce complaints.• I assisted the Business Development team with need and scope analysis, resource planning, and thepreparation of cost-effective proposals for new corporate clients.• I successfully developed Performance analysis (Occupancy, Productivity, Utilization, down time), qualityanalysis (CSAT. DSAT, NPS)and present visual reports with recommendations.• I´ve created interactive dashboards and templates to visualize project/operational health data based onagreed-upon KPIs and predictive analysis with recommendations.• I used Macro to automate analysis and reporting systems, which resulted in a 75% reduction inreport creation time.• Preforming UAT for the system and IVR flow throughout new project deployment, as well as any changerequest (CR) issued by the client or operation to ensure that all systems and data are functioningproperly.• Lead end to end IVR (both frontend and backend) implementation for clients such as Aviation,Multinational FMCG company and Banking Projects. Show less

• 

  Qatar Airways

  Nov 2023 - now

  Management Information System Analyst