Experience

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  Tata consultancy services

  May 2014 - Mar 2019

  Transition manager

  • Independently leading transition of key accounts of TCS China (2 years) & TCS India (~2.5 years)• Managing End to End leadership and Client visits for all key accounts in TCS China• Working with cross functional teams of business process services to provide customized solution to prospective clients during proposal stage• Seamless consolidation of existing & new process into TCS delivery centers to optimize operations without impacting SLAs and quality of output• Transitioned processes with 1000+ FTEs cutting across multiple domains (Banking and cards, Mortgages, Healthcare, etc) to various TCS delivery centers across the world• Onboarding & mentoring new project managers through one on one coaching & mentoring sessions • Leading end to end transition activities including designing project plans, developing action plans, identifying potential risks and supporting project teams in execution (Due diligence, contract management, offshore readiness (people, infra & technology), knowledge capture & transfer, ramp and stabilization)• China SPOC for APAC Finance head for consolidation and reconciliation of investments across all TCS China centers (ODC setup, branding, client visits, employee engagement, etc)• Providing robust project management through strong governance & planning to ensure noiseless and timely delivery of the transition• First point of contact for any project related escalations and audit related requirements Show less

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  Capita india

  Apr 2019 - Sept 2020

  Project manager

  - Conducting HR payroll study for client in UK and develop action plans, provide expertise in response to client needs, and support and advise project teams- Plan, organize, execute and monitor HR payroll contact center projects from UK to India- Plan, administer and control budgets for client projects- Monitor hiring and training of contact center staff- First point of contact for any administrative or technical problems in the project- Working with cross functional team of contact center to provide customized solution to prospective clients during proposal stage- Leading end to end contact center activities including due diligence, contract management, offshore readiness (people, infrastructure & technology), knowledge capture & transfer, ramp and stabilization- Providing robust project management through strong planning and governance resulting in successful project delivery- Direct and advise operation's team in the development and implementation of service quality assessment strategies during ramp up stage Show less

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  Accenture

  Sept 2020 - Jan 2023

  - Responsible for Plan, organize and report the project activities including change management, offshore readiness (people, infrastructure and technology), training, service rehearsal testing, stabilization and enablement- Responsible to develop action plans, provide experience in dealing with day-to-day challenges to meet client needs, and support and advise project teams- Enabling the operations teams in the development and implementation of service quality assessment based on organization and standard strategies during the Service Rehearsal stage- Coordinating with functional leaders and support team in organization contact center and customer organization across multiple culture and geographies to enable smooth execution of project plan- Responsible for any administrative or technical escalations in the project- Involve in monitor hiring and training of contact center staff Show less

  • Mobilization Associate Manager

    Sept 2022 - Jan 2023

  • Mobilization specialist

    Sept 2020 - Aug 2022