Experience

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  E.on cz

  Oct 2008 - Dec 2016

  – Analysis of the business processes and make them more efficient– Separate handling of non-standard processes– Creation of business manuals– Team colleagues training– Participation in meetings – Meeting with distributors of natural gas and electricity– Work on distributors' portals– Acquisition and retention activities– Active promotion of E.ON products and services– Handling of customers' requirements, handling of technical complaints– Maintain and develop business relationships– Active work in information systems: SAP Show less

  • Main Referent of Back Office Call Centre

    Oct 2015 - Dec 2016

  • Supervisor of Customer Service for a small team

    Nov 2013 - Oct 2015

  • Main Operator of Call Centre

    Oct 2008 - Oct 2013
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  Nobel system

  Jul 2015 - Nov 2015

  Internship at a company as part of a thesis project

  – Analysis and design of a business strategy at NOBEL SYSTEM as part of a thesis.

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  Label system s.r.o.

  Dec 2016 - Feb 2017

  Marketing and strategy consultant

  – Analysis of the current state of the company in the online environment – SWOT analysis, market analysis, competition analysis, target group analysis– Work with platform Google Analytics, Google Console, Google Adwords, Sklik– Individual designs of digital strategy – changes to UX, SEO, PPC– Implementation of recommended business strategy and marketing strategy

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  Lovebeads.cz

  Mar 2017 - Aug 2018

  Owner of the e-commerce lovebeads.cz

  – Analysis of the current state of the company in the online environment – SWOT analysis, market analysis, competition analysis, target group analysis– Analysis of professional keywords and phrases in search engines Google and Seznam– Proposals of individual steps business and marketing strategy – Build a digital strategy– Create individual PPC campaigns on the Google Adwords and social media platform– PrestaShop e-commerce management (products, shipping, payments, content) Show less

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  Business factory s.r.o.

  Aug 2017 - Jul 2018

  Project account manager

  – Coordination of marketing campaigns in both online and offline environments– Creation and management of newsletters, advertising banners, translations of texts into English, assignment and supervision of graphic work– Coordination and setup of web presentations– Client communication– Management of online articles for the JenZeny.cz portal

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  Proficio

  Sept 2024 - now

  Project manager