Experience

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  Casual male

  Nov 2002 - Apr 2006

  Assistant manager

  Responsible for customer retention through face to face contact.Trained employees on company sales techniques and standard company operation procedures.Made sure store exceeded company standards for cleanliness and order.Managed and controlled inventory.

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  Yellow book usa

  Nov 2004 - Apr 2006

  Account representative

  Responsible for expanding existing clients advertising dollar as well as growing total book revenue through new customer acquisition.Assisted in the design and development of client advertising messages.Collected client debts and renewed advertising programs with payment set-up options. Assisted in training new employees in sales techniques and developing on the spot advertising programs.

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  Mgm grand detroit casino

  Jul 2006 - May 2011

  Assist in interactive marketing initiatives including web, e-mail, mobile and social media marketing. Collaborate with internal departments to execute big name entertainment concerts. Successfully acquire and maintain great relationships with both table and slot customers who are ranked in our top 200 guest.Increase rated play and loyalty of casino guest by giving incentives of complementaries and great customer service.Assist in developing strategies to increase new customer retention and host productivity. Resolve guest issues tactfully, effectively, and professionally. Supervise both Players Club and Vip Service departments.Participate in the successful registration and completion of special guest events.Effectively host mid range to high end player events on and off property.Help open and increase credit lines starting from $2,500. Show less

  • Casino Host

    Sept 2007 - May 2011

  • VIP Specialist

    Jul 2006 - Sept 2007
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  Caesars entertainment corporation

  May 2011 - Dec 2013

  Grow database revenue by establishing strong telephone relationships.Piloted CTI program to increase call effectiveness.Piloted attitudinal segmentation program to develop customer personality driven call program.Market and register guest into property sales events to drive additional trips.Plan strategies to create the most effective and efficient revenue driving calls.Helped train and mentor new employees on ways to organize their database. Consistently met and exceeded company sales goals.Developed sales strategies for my department to drive incremental trips.Established strong relationships with VIP and VVIP players.Created player parties to increase and develop customer loyalty.Helped organize and host player events on and off property.

  • Casino Sales Executive

    Apr 2012 - Dec 2013

  • Executive Host

    May 2011 - Apr 2012
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  Horseshoe cleveland

  Dec 2013 - Mar 2015

  Account development executive
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  Choctaw casinos & resorts

  Jan 2016 - May 2019

  • Assistant Director of Player Development

    Dec 2017 - May 2019

  • Executive Casino Host

    Jan 2016 - Dec 2017
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  Choctaw casinos & resorts

  Dec 2021 - now

  Regional director of player development