Experience

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  Marriot's residence inn

  Aug 1990 - Sept 1992

  Account manager

  Developed new corporate business and maintained existing accountsOrganized corporate meetingsAssisted front desk staff and provided weekend supervision

• 

  St. vincent depaul rehabilitation services

  Oct 1992 - Sept 1994

  Sales representative

  Outside/inside sales representativePrepared written proposals for multiple manufacturing departmentsResponded to and resolved client issuesDemonstrated problem solving abilities

• 

  Marriot's mountain shadows

  Oct 1994 - Jun 1996

  Restaurant/bar staff

  Served food and beverages while providing a positive customer service experienceDemonstrated flexibility and problem solvingWorked as a backup for large banquet partiesCompleted Marriott Management training programTranslated French for international guestsEmployee of the month December 1995

• 

  Dc international

  Apr 1996 - May 1997

  Secretary

  Maintained customer and vendor filesAnswered multi-line phonesCommunicated with international manufacturers and shipping companiesPrepared Purchase Orders and Invoices

• 

  Seth lewelling elementary

  Nov 1998 - Jun 1999

  Teacher

  Took over a newly created 4th grade classCreated lesson plans that integrated all subjects and addressed multiple learning stylesFollowed State-wide requirement and benchmarksPracticed classroom management on a daily basisCollaborated with 4th grade team on projects

• 

  Centennial, gresham-barlow and reynolds school districts

  Sept 1999 - Jun 2000

  Substitute teacher

  Taught at elementary and jr. high schools in an assortment of subjects and gradesMaintained a safe learning environmentAdapted to provided lesson plans as necessary

• 

  Benefithelp solutions (subsidiary of moda health)

  Aug 2001 - Jun 2014

  Manage third-party administration services for public and private employers Oversee administration of PERS Health Insurance ProgramCoordinate annual benefit renewals for large and small employersCoordinate the creation and printing of benefit materials]Arrange state-wide PERS Health Insurance Program presentationsDevelop Power Point presentations for advisory and training purposesManage and resolve elevated customer/client issuesCoordinated the redesign of PERS Health Insurance Program websiteAnalyze and coordinate technical support Show less Created and supervised 11 customer service representatives specializing in TPA servicesDeveloped consistent skills trainingMerged three lines of business into one departmentEstablished and documented department expectationsEvaluated staffing levels through monitoringAdvised clients, brokers and staff on COBRA regulatory standards and changesDeveloped and taught C/E accredited COBRA coursesResponded to and resolved elevated customer callsHelped implement two software conversions Show less

  • Sr. Account Executive

    Jan 2010 - Jun 2014

  • Customer Service Supervisor

    Aug 2006 - Dec 2009

  • COBRA Billing and Eligibility Supervisor

    Jul 2003 - Aug 2006

  • COBRA Billing and Eligibility Lead

    Aug 2001 - Jul 2003
• 

  Davidson benefits planning, an alera group company agency

  Jun 2014 - now

  Benefit consultant

  Consult with small and large employer groups to advise them in their Health & Welfare benefit programsStrategically plan and execute annual renewalsKeep up with and advise clients on emerging trends and compliance in employee benefits