
Timeline
About me
Human-Centered Hospitality Practitioner | MSc Gastronomy | Strategic Partnerships
Education

Imi international management institute switzerland
-Bachelor of arts - ba international hotel & tourism management first class honoursEuropean Culinary Management Major

Queen margaret university
2022 - 2023Master of science - ms gastronomy meritModules:-Food & Culture.Focus on human-food relationship from food identities, to food cultures, choice, taste, complexity of culture, among others.-Food Communication.Areas of study include the food media, food brand, government discourse, restaurant as spaces that communicate, media & cooking, among others.-Food Production & The Food System.Subjects that address topics & issues around agri-food, fisheries & aquaculture; food sovereignty, politics… Show more Modules:-Food & Culture.Focus on human-food relationship from food identities, to food cultures, choice, taste, complexity of culture, among others.-Food Communication.Areas of study include the food media, food brand, government discourse, restaurant as spaces that communicate, media & cooking, among others.-Food Production & The Food System.Subjects that address topics & issues around agri-food, fisheries & aquaculture; food sovereignty, politics, globalisation, trade, economics, true cost accounting, among others.-Food and Drink Scotland.Applied gastronomy approach in looking at land, sea and people in Scotland. Areas include how & what we eat, the land & sea, food & drink industry, food economy, food & public health, food policy, reviewing a nation’s food & drink, and others.-Dissertation:'Table for one?': exploring solo dining in Malaysia from a gastronomic perspective. Show less

Imi international management institute switzerland
-Diploma culinary arts/chef training distinction
Experience

Mariott international (marriott shoals hotel & spa)
Jul 2008 - Jul 2009Commis iResponsible for dessert & cold kitchen production, new product development, supplying desserts & cold items for both ala cart operations and special events, assisting hot kitchen and banquet kitchen when necessary.

Ytl corporation bhd (shook! starhill gallery)
Nov 2009 - May 2010Commis iiResponsible for dessert production, new product development, supplying desserts for both restaurant operations and assisting hot kitchen when necessary.

Silverspoon international college
Sept 2010 - Dec 2010Sales & marketing casual workerResponsible for marketing & promotional activities, website, counselling, conducting cooking demos, liaising with school counsellors and principals to penetrate the market.

Uow malaysia kdu
Jan 2011 - Sept 2015Marketing executiveTalent management.-Sourcing, training, and managing student ambassadors as manpower for marketing operations.Counselling & marketing.-Providing education guidance to students for undergraduate and postgraduate studies. CRM & database management.-Implementation and management of Hobsons CRM for marketing division.Marketing operations logistics.-Managing marketing materials inventory and logistics.
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Asia pacific university of technology and innovation (apu / apiit)
Oct 2015 - Aug 2022Executive, student services & university placementStrategic partnership liaison and university collaboration.-Strategic partners include De Montfort University, Middlesex University, University of East Anglia, Queensland University of Technology, Western Sydney University and others.Facilitating credit transfer and visa advice for study abroad. -Process includes consultation, screening, visa process and pre-departure arrangement.Providing education guidance to students for undergraduate and postgraduate studies. -Process includes consultation, accommodation arrangement, student registration system and pre-orientation preparation.Key person in Hobsons CRM implementation, ensuring system complies to business needs. Show less

Instagram: @baoboyofficial
Feb 2021 - Aug 2022Food content producerRestaurants and Cafes Research,Simple to Comprehensive Food Reviews, Video Shooting & Editing, Social Media Management.

Selective personnel
Dec 2022 - Mar 2023Hospitality staffTaking different hospitality roles in understanding food service industry in Edinburgh (hotel, zoo, leisure centre, corporate canteen and stadium events).Gaining a deeper multidimensional insight into Scottish foodscape; from food culture, public health, food waste management and hospitality employment & its challenges within the gig economy.

Haute dolci
Apr 2023 - Aug 2023Part-time waiterCreating impactful dining experiences in a high turnover family-friendly brunch restaurant.Day to day tasks:-Effective teamwork & multitasking: Providing hospitality-focused services as a synergistic team; greeting and strategic table allocation, timely food and drinks delivery, prompt table resets and complaint resolution.-Detail-oriented hospitality: Meeting and exceeding guests’ needs through personalised services and feedback collection; actively identifying and improving services through paying attention to subtle details while working closely with supportive supervisors and managers in improving service standards and workflow.Outcomes:-Taste understanding: Gaining a deeper insight into food preference, eating habits and expectations of various demographics in a specific context, desserts; as part of a broader context of Scottish food and drink culture.-Critical problem solver: Increased in appropriate application of criticality in hospitality business through working with real people, real business and real food; merging and implementing theoretical knowledge with practical experience.-Global work environment: Gaining further understanding of working in a multicultural and globalised setting. Show less

Americana london
Sept 2023 - nowTripadvisor’s top 100 restaurant in London (out of 21,000+) Providing memorable southern American hospitality to guests in an American-themed restaurant in central London.
Restaurant Supervisor
Apr 2024 - nowRestaurant Waiter
Sept 2023 - Apr 2024
Licenses & Certifications

First aid awareness
The cpd certification serviceMay 2023
The fire marshal
The cpd certification serviceMay 2023
Coshh: working with hazardous substances - uk
The cpd certification serviceApr 2023
Health and safety level 2
The cpd certification serviceNov 2022
Languages
- enEnglish
- maMalay
- maMandarin
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