Experience

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  Artson systems corporation

  Jan 2016 - Jan 2018

  System support engineer

  • Provide expert technical support for all inhouse systems, ensuring smooth day-to-day operations and minimizing downtime.• Diagnose and resolve hardware, software, and network issues promptly, utilizing a methodical troubleshooting approach.• Collaborate with cross-functional teams to investigate and resolve escalated issues, meeting SLA commitments and maintaining customer satisfaction.• Perform system performance analysis and implement optimization strategies.• Design and conduct regular system audits to ensure compliance with security standards and best practices. • Develop comprehensive documentation, including SOPs and knowledge base articles, to facilitate the efficient resolution of recurring issues.• Participate in the planning, testing, and implementation of system upgrades and migrations, ensuring seamless transitions.• Coordinate with vendors for hardware and software procurement, evaluating and selecting solutions that align with business requirements and budget constraints.•Train and mentor junior team members, fostering a culture of continuous learning and professional development. Show less

• 

  Jogoo net

  Jan 2019 - Jan 2020

  Network systems administrator

  Network Monitoring including troubleshooting.• Updating and authentication of existing and new accounts• System audit• Organize, Install & Support network & systems software.• Coordinate Network Vendor's support functions• Coordinate with the internet providers• Assisting in resolving all issues that may arise and performing regular troubleshoots on all network issues and analyze all system logs.

• 

  Living goods

  Jan 2021 - now

  System and Network Maintenance: • Install, configure, and maintain operating systems, server hardware, and software applications. • Administer and maintain network infrastructure, including routers, switches, firewalls, and wireless networks. • Monitor and optimize system and network performance to ensure high availability and reliability.Technical Support: • Provide technical support to end-users for hardware, software, and network issues. • Manage help desk tickets using JIRA Service Desk, troubleshoot problems, and resolve technical issues promptly.Security Management: • Implement and enforce security measures to protect systems, data, and network infrastructure. • Manage user access, data backup and recovery, antivirus, firewall systems, and conduct security audits.System Documentation and IT Asset Management: • Create and maintain technical documentation, including system configurations and troubleshooting guides. • Maintain an inventory of IT assets, track hardware and software assets, and ensure compliance with licensing requirements.IT Project Support: • Collaborate with IT teams and stakeholders on system deployments, infrastructure upgrades, and technology implementations. • Provide technical expertise, assist with project planning, and contribute to the successful completion of IT initiatives. Show less System and Application Implementation: • Managed the implementation and setup of new systems and applications within designated regions, including ERP, POS, new versions of Smart Health Apps, and Device Health Apps for CHWs and supervisors.Digital Health Project Rollouts: • Championed User Acceptance Tests (UATs) for new systems, applications, and other digital health products prior to rollout in both learning and TA sites. • Proposed innovations and insights to address identified gaps in systems, policies, or processes. • Supported the piloting, rollout, and upgrade of digital health systems across all operational sites and regions.Data Management: • Assisted in the collection, analysis, and interpretation of healthcare data generated by digital health systems. • Collaborated with data analysts to ensure accurate and secure data storage, retrieval, and reporting via dashboards.Digital Health Solutions: • Installed, configured, and maintained digital health tools, systems, and software applications in accordance with organizational policies and standards. • Oversaw digital health inventory management. Show less

  • Digital Health Service Officer

    Jan 2022 - now

  • Regional Technical Field Support Officer

    Jan 2021 - Jan 2022