
Timeline
About me
Senior Project Manager at Clearway Health
Education

Burdett school of business
-Certificate of accounting accounting
Fitchburg state university
-Bs communication with a minor in businessStudied Communications with a minor in Business
Experience

Fidelity investments
May 1999 - Jun 2005Composition programmerOversaw Client Implementations and Corporate Action process across three business units. Met all objectives and commitments in over 40 client projects.Achieved project software lifecycle development to improve and streamline existing process.Provided analysis of client data structure and developed technical specifications accordingly.Managed project Quality Assurance Cycle.Awarded for “Outstanding Service.”

John hancock
Aug 2006 - Oct 2006Project managerSupported the Manulife merger through the management of large-scale system and process projects.Mitigated risks through gauging timeline of projects, budgets, and development of new processes.Managed and analyzed initial product requirements, inter-departmental exceptions, requirement exceptions, and implemented new business process.Designed communications and presented successful results to clients and senior-level management.

Staples
May 2007 - May 2012Project managerSpearheaded multiple projects through the DMAIC phases which improved metrics and processes, and generated extensive ROICo-managed the global ERP project fulfilling the success of our Customer Service ordering process through customer order delivery.Cut administrative costs by 27% by redesigning and streamlining global cross-functional processes, while ensuring continuation of world-class service.Created and Delivered Process Excellence Orientations throughout the organization; enhancing daily process improvements.Awarded for “Outstanding Service.” 收回

Lojack corporation
May 2012 - Dec 2013Program managerUsed PMP and Six Sigma methodologies to manage Customer Service projects; ERP Projects and company wide implementations.

Dell
Jun 2014 - Jul 2017Principal program managerBy utilizing LSS Tools along side PMP tools, I am able to provide value to the Total Customer Experience. Generating ROI, creating sustainable and repeatable Process Improvements and improving our customer’s experience through facilitation of global cross functional projects and workshops.Program/Project Leadership, follow through and accountability for KPI and Strategy initiative programs. Lead & directed many quality improvement initiatives.Managed cross functional LSS training throughout the company.Designed process engine for customer experience feedback cross functionally; utilizing prescriptive and predictive analytics. Possesses a unique ability of building high performance teams, establishing trust and relationships across an organization to foster collaboration and lead others in achieving strategic business objectives. 收回

Thermo fisher scientific
Oct 2018 - Mar 2020Senior global project manager
Mass general hospital
Mar 2020 - Jan 2023Senior project manager
Clearway health
Jan 2023 - nowSenior project manager
Licenses & Certifications

Lss black belt
- View certificate

Generative ai overview for project managers
Project management instituteFeb 2024
Honors & Awards
- Awarded to Lisa TraudtEMC Excellence Gold Award Gary Ciempa Oct 2014 Using Kaizens we were able to obtain a strong understanding of the End to End process and create action items that resulted in a backlog reduction by 64%.
- Awarded to Lisa TraudtEMC Excellence Silver Award Lori Selsberg Aug 2014 Using Kaizen events managed/facilitated a dynamic team to create a process that will exist for years at EMC.
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