Legin Lawrance

Experience

• 

  Infosys BPO

  Jul 2013 - now

  Subject Matter Expert

  Evaluating the Contract, Warranty, TAT (Turn Around Time) as specified in Boeing PSA (Product support Agreements), Airbus SSC (supplier support conditions) and other Service Business Agreements signed between Buyers and HoneywellWorking in Component Repairs for Boeing ( B777 / B787) & Airbus (A330/340/380)Quote & Shop Finding Report (SFR) evaluation and approval from more than 50 buyers like Qatar, Emirates, American Airlines, UPS, etc.Coordination with Supplies and Logistics Department to ensure that all materials are available well before task is planned so that maintenance on an aircraft is not compromisedTo review the purchase order and contract, generating quotation, create the Invoice and sent Invoice to customer, Offering exchange to the customer, Checking Repair capability, Customer Follow-up for Repair queries, Credit card processing in SAP, Unit status report preparation, Warranty check, Mapping contract TAT in SAP, Review the Aerospace quality Tag (FAA, 8130 and EASA), Updating Incoterm value in sales order.AOG parts are available on next higher or lower assemblies as available in stock.Managing component repair & exchange processes, including evaluating, negotiating and managing SunSet, ACAT programs.Monitor vendor/Supplier performance, Monitor TAT & Lead time, warranty issues, responsiveness, etc. Identify performance gaps, evaluate cost factors.Ensure the team balances its priorities and tasks within SLA.Follow up with customers for quote approval, invoice payment etc before shipping the unit from warehouse.Assist team members on their day to day work areas and process related queries.Review progress status every day and thereby to coordinate with team members to complete the same.Ensures appropriate escalation procedures adopted by team.Ensure Process Flow and SOP is followed by the team on various processes.Handle client escalation and queries through mails (or) Telephone. Show less