Hashim Al-Rufaye

Experience

• 

  Air Arabia

  May 2006 - Feb 2007

  Customer Service Agent

  Working in “Airarabia” ((Part Time)) in SharjahInternational Airport as- Customer Service Agent in Operations department.-Ticketing Sales Agent in Sales department.I was part of the operations team in SHJ airport, the main focus was to understand the requirements of the customers and fulfill it to insure their satisfaction through implementation of problem solving stratigies to maximize the effectiveness of the operations and reduce the non-productive time.

• 

  Advanced Quality Consultant

  Oct 2008 - Aug 2010

  Q, HS&E Engineer

  Establishment and Implementation of QA/QC, OH&S and Environmental Managerial Systems. As well as training the personnel of all levels on these managerial & adminstration systems. and making sure that the implementation of these system will be in the direction of adding Value to the company to insure the continual improvement of the operations.

• 

  Baker Hughes

  Aug 2010 - now

  • Acting as HSE leader for the operations.• Act in a leadership role with responsibility for the drilling & Asset teams and their relevant development. Improvement in client satisfaction and drilling team development.• Managing profitability in extreme market situation • Establishing Cost effective model for UAE operations across functions (AMO, HR, Beacon, Logistics & Procurement)• Managing full team of Coordinators, Applications Engineers, Remote operations Engineers and field engineers.• Responsible for all aspects of the Customer’s operations execution, deliverables and satisfaction.• Strategic planning for the upcoming years with the client to ensure business continuity.• Operational issues resolution (directional drilling, dynamics, optimization queries from customers, LWD & MWD, etc..)/ Liaison with Customer on operational or other issues• Proactive planning of Customer operations including new products introduction• Hiring manager for more than 70 engineers to cover the new project kickoff Show less • Establishing Beacon Center in Abu Dhabi which supported the operations with De-manning and operations support.• Direct supervisor for 30 field engineers.• Coordinates and supervises activities of field personnel via personnel assignments, job management, administration, expenses and technical support and development plans.• Interpret real time downhole data and communicate with directional drillers, company representatives and geologists.• Monitor effective use of downhole and surface equipment to fully optimize the use of all equipment to enhance overall job efficiency. Show less • Designed, developed, and executed technical sales strategies for regional teams and accounts.• Participated in quarterly and long-term planning, performing market analysis to identify direction for the business.• Supported commercial operations teams in bidding reviews and analysis.• Done Iraq Market research study for the South & North Oil & Gas markets.• Reviewed customer KPI’s and collaborated with commercial and operations team to exceed Customer’s expectations.• Maintained and updated SalesForce with client reports and emerging opportunities• Prepared and presented multiple internal and customer technical and sales presentations. • Initiated, supervised and executed special training programs for new hires and customer.• Major clients included BP, Lukoil, Eni, PetroChina, Iraq South Oil Company, Chevron, Petronas, Shell, MOC, HKN, MOL. Show less Projects: Lukoil : Drilling Coordinator for 25, 34 & 34 wells in West Qurna 2 • Promote safety awareness and environmental consciousness as well as comply with existing HS&E procedures and regulations.• Coordinates and supervises activities of field personnel via personnel assignments, job or project management, administration, expenses and technical support• Act in a leadership role with responsibility for the drilling teams and their relevant development. Improvement in client satisfaction and drilling team development• Responsible for all aspects of the Customer’s operations execution, deliverables and satisfaction• Operational issues resolution (directional drilling, dynamics, optimization queries from customer etc)/ Liaison with Customer on operational or other issues• Proactive planning of Customer operations including new products introduction• Customer operations coordination of multiple rigs• Proactive planning of Customer operations including new products introduction• Interpret real time downhole data and communicate with directional drillers, company representatives and geologists.• Monitor effective use of downhole and surface equipment to fully optimize the use of all equipment to enhance overall job efficiency. Show less Working as a senior Tech support for Iraq operations; as well as a trainer for the fresh engineers in the field in MWD & LWD & Directional drilling.• Established Beacon Center in Iraq; from scratch along with procedures, R&A matrix, Forms, Data base and Document management system for the Data.• Established the Remote Operations Business in Iraq along with communication protocol for connecting the rigs in order to employment the Automation in the operations.• Built, trained, and coached a team of field specialists to cover the remote operations and technical support role• Performed the Technical support operations for Iraq operations (14 Rigs at the same time). Show less

  • Drilling Services - Eastren Hemisphere Technical leader

    Apr 2024 - now

  • Central Service Delivery Global Governance and Project Management Leader

    Apr 2022 - Apr 2024

  • Global Training, learning & development Product Line Manager

    Sept 2018 - Mar 2022

  • Operations Manager

    Mar 2017 - Sept 2018

  • Senior Operations Coordinator

    Dec 2015 - Mar 2017

  • Sales Manager

    Nov 2014 - Dec 2015

  • Operations Coordinator

    Dec 2013 - Nov 2014

  • Technical Support Engineer

    Jan 2013 - Dec 2013

  • Field Engineer LEAD - Drilling Services

    Aug 2010 - Jan 2013