Tory Gaurnier

Experience

• 

  Geek Squad

  Jan 2013 - Aug 2022

  • Deliver new technology in client’s multimillion dollar homes; complete approximately 5-30 appointments per week with equipment value up to $15k• Specialize in assisting clients with computers, home theater, smart homes, and home security.• Setup, troubleshoot, and repair technology equipment and devices. • Perform client education to teach them how to use their technology. • Performed analysis, diagnostic, and repairs on hardware, software, computers, and iPhones.• Worked on approximately 50-200 work orders per week; completed 40-100 per week. • Setup and built new PCs and Macs and configured software to satisfy client workflow.• Managed large workflow with predictive ETA; transcribed detailed notes and communicated workflow to clients. • Greeted customers and troubleshooted computers and devices for clients when they visit the store.• Escalated tickets to advanced repair agents when issues could not be repaired at the front counter.• Documented issues and potential solutions for the advanced repair agent to work on tickets.

  • Advanced Repair Agent

    Jun 2020 - Aug 2022

  • Home Theater Agent/Cadet

    Sept 2019 - Jun 2020

  • Advanced Repair Agent

    Feb 2014 - Sept 2019

  • Consultant Agent

    Jan 2013 - Aug 2014
• 

  Solidigm

  Aug 2022 - Jan 2024

  Validation Technician
• 

  California Air Resources Board

  Jan 2024 - now

  Information Technology Associate