Remegio Pilapil

Experience

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  Sundance Saloon

  Apr 1999 - Jun 2002

  As a Bar Manager for Sundance Saloon, I had the opportunity to motivate a team of 15 employees and plan and direct all bar operations including management of staff, ensuring product and service standards were met and implemented and maintained procedures for maximum operating efficiency.I created a fun atmosphere for guests including a professional bar ambience, promoting a positive image and market reputation of the establishment. Successes included an increase in bar revenue through launching new ideas and techniques which included creating attractive drink specials and developing specialty drinks and shots. Show less

  • Bar Manager

    Jun 2001 - Jun 2002

  • Assistant Bar Manager

    May 2000 - Jun 2001

  • Bartender

    Apr 1999 - May 2000
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  Juan

  Jun 2002 - May 2004

  Retail Store Owner

  During my time as a Retail Store Owner, I had the privilege of building my own business and engaging in learning many business processes and functions. I developed strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs to increase sales and growth of existing customer base.I was able to successfully reduce the budget by performing monthly inventory to identify top-selling items and improve ordering.

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  Bay St Cafe

  May 2004 - Jul 2005

  Restaurant Manager

  Business strategy is one of my passions. With this executive position, I was able to find innovative solutions and strategies to increase profit growth. This included the effective management of inventory by evaluating and streamlining the vendor selection process, reducing inventory cost. I also had the pleasure to manage a diverse team of 20+ employees and reduce staff turnover with a strong emphasis on team motivation and empowerment.

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  Virgin Australia

  Jul 2005 - Aug 2008

  Flight Attendant

  As a Flight Attendant for Virgin Australia, I had the honour to provide a highly polished and professional service to our customers to ensure the highest levels of on board safety and care to our passengers. I performed diverse roles including conducting safety briefings on board, assisting special needs guests, administering first aid and preparing and delivering food and beverages services while providing exceptional service to exceed customers expectations on board. In addition, I used my ability as a creative problem solver to diffuse any problematic passenger issues and maintain a calm and safe atmosphere. Show less

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  Emirates

  Sept 2008 - Jun 2020

  As a Cabin Supervisor my mission was to quickly adapt into managing a different team of cabin crew everyday, in a multicultural environment with over 160 different nationalities to succeed in delivering an efficient and consistent inflight service in the Economy Class and Business Class cabin. I had the privilege to mentor new cabin crew onboard by coaching them in customer service, safety, first aid and health standards which enabled a successful career progression and fast track into their personal development. I emphasised the importance of great leadership, effective communication, teamwork, multi tasking, time management and the effectiveness of proactivity.I also had the opportunity to collaborate with the Product Development Team and management in strategizing a more improved and efficient Business Class service, successfully reducing the average passenger meal service time and improving customer satisfaction. Show less During this position, I had the opportunity in delivering a world-class service by providing an exceptional inflight experience. I found creative and innovative ways to create a memorable and personalised experience which led to a promotion to the Premium cabins of Business Class and First Class.I had the privilege to be regularly selected as a Duty Free Operator on my flights due to my excellent selling techniques becoming a successful Top Duty Free Seller.In addition, I had the pleasure to work cohesively in such a diverse workforce and be flexible, culturally sensitive and overcome differences to strive together to achieve and succeed in our team and business goals. Show less

  • Cabin Crew Supervisor

    Feb 2016 - Jun 2020

  • Cabin Crew

    Sept 2008 - Feb 2016