Mohit Boora

Experience

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  Lovely Professional University

  Jan 2015 - Mar 2017

  Event Coordinator

  Experienced Event Coordinator with over two years of experience. Understanding that the best event is one that seems to move flawlessly being the person behind the curtain that makes it happen can be quite satisfying.• Handled overall management of the events.• Maintained Coordination with a team of 40-50 Sub-Coordinators.• Troubleshoot problems effectively and efficiently during the events.• Updated my Head of Cultural Event from time to time.“Spectra-2015” and “Spectra-2016” Inter-School Cultural Festival"Zonal Co-Curricular Academic Competitions-2016 of Punjab School Education Board"“One World-2016” with the theme World Peace“One India-2017” and “One India-2016” with the theme Celebrating Peace Show less

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  The Castlereagh Boutique Hotel

  Sept 2018 - Aug 2020

  Customer Service Representative

  As a customer-centric professional, I facilitated guests in all aspects of hotel services and took complete ownership of guest complaints. I accommodated general and unique requests and diffused conflict or tense situations.• Expertly organized and allocated rooms for business meetings and other events. • Ensured excellent venue presentation for seamless customer experience and satisfaction.• Acquired experience and knowledge of working with chemical and cleaning agents.• Lead the guest experience and continually look for opportunities to improve. Show less

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  Solera Bar

  May 2020 - Jul 2021

  Assistant Bar Manager

  Improved team strength by demonstrating strong leadership in high-pressure situations, giving direction, and listening carefully to employees' problems and ideas.• Maintaining and stocking all bar products, as well as assisting with ordering and inventory.• Orchestrated all social functions, including private parties, business meetings and formal engagements.• Managed all day-to-day operations and sending a detailed report at the end of day to venue manager and to owners.• Established bar guidelines to be followed throughout service by team members. • Conducted bar training sessions for newly inducted staff. Show less

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  ALDI Stores Australia

  Sept 2020 - Aug 2022

  Shift Manager

  At ALDI, I exceed sales goals through customer engagement, suggestive selling, and sharing product knowledge. I manage cash registers and recommend customers about the latest benefits and promotions.• Process sales by updating customer profile records, ensuring customer satisfaction and provide feedback in warranty concerns or regular issues.• Maintaining shop floor and warehouse working standards.• Provide impeccable technical support to staff and managers and promptly troubleshoot computer problems.• Accurately capture financial transactions including cash, check, and credit card payments. Show less

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  Avenue Hotel Canberra

  Aug 2022 - now

  Duty Manager

  - Ensured all employees were properly trained, knowledgeable and provided excellent guest service.- Manage cash registers and advised customers about latest benefits and promotions according to company policies.- Managed inventory for the front office and housekeeping departments.- Worked with room service, housekeeping, maintenance and security to meet all guest needs.- Doing group & corporate reservations, special requests, assign rooms, check-in & check-out guests and handle guest's complaints.- Responsibility for all risk management policies, procedures, goals, and objectives to include guest/employee safety and health, protection of all hotel and guest property. Show less