Kayla Cotter

Experience

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  School Age Child Care Program

  Jan 2012 - Oct 2015

  Daycare Teacher

  Provided a safe and healthy environment for elementary age children before & after-school.Planned and implement educational programming to meet and surpass state accreditation standards in line with the Fairfax County Public School system.Responsible for maintaining systems for safety and well-being of children, exceeding state standards/laws.Routinely handled confidential and sensitive client information including custody requirements, medical forms, incident reports and state required forms.Regularly attended trainings, conferences and workshops to keep up to date with trends and guidelines. Show less

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  Reagan Equine MVS

  Oct 2015 - May 2016

  Office Assistant // Veterinary Technician

  Maintained clinic records including animal treatment and laboratory documents, and medicine, equipment, and supply inventory.Managed mobile inventory to be traveled with to scheduled appointments and emergencies.Operated multiple phone lines while working within the veterinary office management software.Tested specimens to diagnose health problems in patients.Assisted with emergency calls for injured or distressed animals.Managed the hospital barn which included daily barn upkeep, administration of medications to in-house patients, and communicating statuses with the veterinarians. Show less

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  Joseph E. Betts, Attorney at Law

  May 2016 - May 2019

  Legal Assistant

  This position was congruently worked with my Office Manager role at Cape Fear Tax & Accounting Solutions position. It is a shared office, and my daily tasks often flipped between offices.

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  Cape Fear Tax & Accounting Solutions, LLC

  May 2016 - May 2019

  Office Manager

  -Managed, maintained, and organized a confidential caseload for multiple offices. -Input data into Quick-books for small businesses, bookkeeping and payroll clients. -Created marketing schemes and social media content for event traction. -Responded to and addresses all client communication by providing first contact resolution. -Maintained an organized calendar using Microsoft Outlook and Canopy Tax Software. -Monitored four phone lines for incoming calls, taking messages or transfers as needed. Show less

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  Cost Plus World Market

  Jun 2016 - Mar 2018

  Sales Associate

  -Assisted an average of 50 customers a day through sales, customer assistance, and return processes as the first point of contact in the store. -Handled store merchandise to fulfill online customer orders.-Managed proper and engaging stores displays that maximized sales. -Consistently high customer rewards sign-up ratio, which boosted profits and store goals.

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  OmniStar Financial Group

  May 2019 - Feb 2020

  -First point of contact for all client communication and interaction at the company-Maintains an organized calendar using a CRM software & Microsoft Outlook-Monitors phone lines for incoming calls, taking messages or initiating transfers as needed.-Manages the onboarding process of new clients, and maintains files-Creates and organizes Client-centered events using social media and other platforms-Responsible for regularly occurring website blog, social media and newsletter posting Show less

  • Administrative

    May 2019 - Feb 2020

  • Director of First Impressions

    May 2019 - Feb 2020
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  Thomas Tax Solutions LLC

  Feb 2020 - now

  • Office & Business Support Manager

    Sept 2024 - now

  • Office Manager

    Feb 2020 - Sept 2024